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On the uniqueness and stability of equilibrium in quality-speed competition with boundedly-rational customers: The case with general reward function and multiple servers Journal article
International Journal of Production Economics, 2017,Volume: 193,Page: 726-736
Authors:  Li,Xin;  Li,Qingying;  Guo,Pengfei;  Lian,Zhaotong
Favorite  |  View/Download:2/0  |  Submit date:2019/10/11
Bounded Rationality  Customer-sensitive Service  Matrix  Strategic Queueing  
Price and capacity decisions of service systems with boundedly rational customers Journal article
Naval Research Logistics, 2017,Volume: 64,Issue: 6,Page: 437-452
Authors:  Li,Xin;  Guo,Pengfei;  Lian,Zhaotong
Favorite  |  View/Download:1/0  |  Submit date:2019/10/11
Bounded Rationality  Queueing Strategy  Service Sustainability  
A re-examination of experience service offering and regular service pricing under profit maximization Journal article
European Journal of Operational Research, 2016,Volume: 254,Issue: 3,Page: 907-915
Authors:  Zhaotong Lian;  Xinhua Gu;  Jinbiao Wu
Favorite  |  View/Download:4/0  |  Submit date:2019/08/01
Customer Experience  Economic Intuitions  Managerial Insights  Pricing  Queueing  
Quality-Speed Competition in Customer-Intensive Services with Boundedly Rational Customers Journal article
Production and Operations Management, 2016,Volume: 25,Issue: 11,Page: 1885-1901
Authors:  Li,Xin;  Guo,Pengfei;  Lian,Zhaotong
Favorite  |  View/Download:2/0  |  Submit date:2019/08/01
Bounded Rationality  Customer-intensive Service  Queueing Strategy  Speed-quality Competition  
A Hotelling queue model with probabilistic service Journal article
Operations Research Letters, 2016,Volume: 44,Issue: 5,Page: 592-597
Authors:  Xu,Xiaoya;  Lian,Zhaotong;  Li,Xin;  Guo,Pengfei
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Hotelling Model  Priority  Probabilistic Service  Queueing  
Equilibrium Strategies and Optimal Control for a Double-Ended Queue Journal article
Asia-Pacific Journal of Operational Research, 2016,Volume: 33,Issue: 3
Authors:  Ying Shi;  Zhaotong Lian
Favorite  |  View/Download:2/0  |  Submit date:2019/11/05
Double-ended Queueing System  Markov Process  Equilibrium  Pricing  Buffer  
Optimization and strategic behavior in a passenger-taxi service system Journal article
European Journal of Operational Research, 2016,Volume: 249,Issue: 3,Page: 1024-1032
Authors:  Shi,Ying;  Lian,Zhaotong
Favorite  |  View/Download:4/0  |  Submit date:2019/08/01
Double-ended Queueing System  Equilibrium  Optimization  Strategic Behavior  Threshold  
When should service firms provide free experience service? Journal article
European Journal of Operational Research, 2014,Volume: 234,Issue: 3,Page: 830-838
Authors:  Zhou,Wenhui;  Lian,Zhaotong;  Wu,Jinbiao
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Delay-sensitive  Experience Service  Or In Service Industries  Queueing  Revenue Management  
A two-stage queueing network with MAP inputs and buffer sharing Journal article
Applied Mathematical Modelling, 2013,Volume: 37,Issue: 6,Page: 3736-3747
Authors:  Zhou,Wenhui;  Lian,Zhaotong;  Xu,Wei;  Huang,Weixiang
Favorite  |  View/Download:1/0  |  Submit date:2019/08/01
Buffer Sharing  Map  Matrix Filtrate Technique  Two-stage Queueing Network  
Analysis of the M1, M2/G/1 G-queueing system with retrial customers Journal article
Nonlinear analysis: real world applications, 2013,Volume: 14,Issue: 1,Page: 365-382
Authors:  Jinbiao Wu;  Zhaotong Lian
Favorite  |  View/Download:0/0  |  Submit date:2019/11/29
Nonlinear System  Retrial Queues  Negative Customers  Embedded Markov Chain  Reliability