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Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
Authors:  Chow, Cheris W. C.;  Lai, Jennifer Y. M.;  Loi, Raymond
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Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent  
Working under a committed boss: A test of the relationship between supervisors’ and subordinates’ affective commitment Journal article
LEADERSHIP QUARTERLY, 2012,Volume: 23,Issue: 3,Page: 466-475
Authors:  Loi, Raymond;  Lai, Jennifer Y. M.;  Lam, Long W.
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Organizational Commitment  Work Performance  Extra-role Performance  Power Distance  Social Information