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Analysis of a MAP/PH/1 queue with discretionary priority based on service stages Journal article
Asia-Pacific Journal of Operational Research, 2015,Volume: 32,Issue: 6
作者:  Zhao,Ning;  Lian,Zhaotong;  Wu,Kan
收藏  |  浏览/下载:1/0  |  提交时间:2019/08/01
Discretionary  Matrix-geometric Method  Priority  Queuing System  Sojourn Time  
What good soldiers are made of: the role of personality similarity Journal article
Journal of Managerial Psychology, 2015,Volume: 30,Issue: 8,Page: 1003-1018
作者:  Jennifer Y.M. Lai;  Simon S.K. Lam;  Cheris W.C. Chow
收藏  |  浏览/下载:4/0  |  提交时间:2019/08/01
Organizational Citizenship Behaviour  Social Exchange Theory  Personality Similarity  
The bad boss takes it all: How abusive supervision and leader-member exchange interact to influence employee silence Journal article
Leadership Quarterly, 2015,Volume: 26,Issue: 5,Page: 763-774
作者:  Xu,Angela J.;  Loi,Raymond;  Lam,Long W.
收藏  |  浏览/下载:4/0  |  提交时间:2019/08/01
Abusive Supervision  Emotional Exhaustion  Leader-member Exchange (Lmx)  Resources  Silence  
Study of a passenger-taxi queueing system with nonzero matching time Conference paper
International Conference on Service Systems and Service Management, Guangzhou, PEOPLES R CHINA, 2015-6.22-24
作者:  Shi,Ying;  Lian,Zhaotong;  Shang,Weixin
收藏  |  浏览/下载:3/0  |  提交时间:2019/08/01
Motivation of travel agents' customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
作者:  Cheris W.C. Chow;  Jennifer Y.M. Lai;  Raymond Loi
收藏  |  浏览/下载:3/0  |  提交时间:2019/10/24
Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Organizational Citizenship Behavior  Travel Agent  
Online movie ratings: A cross-cultural, emerging Asian markets perspective Journal article
International Marketing Review, 2015,Volume: 32,Issue: 3-4,Page: 366-388
作者:  Hean Tat Keh;  Wenbo Ji;  Xia Wang;  Joseph A. Sy-Changco;  Ramendra Singh
收藏  |  浏览/下载:4/0  |  提交时间:2019/08/02
Consumer Behaviour  Cross-cultural Experiments  Cross-cultural Studies  Cultural Values  Emerging Markets  Movie Consumption  Online Ratings  Service Industries  
Distribution channel in hospitality and tourism: Revisiting disintermediation from the perspectives of hotels and travel agencies Journal article
International Journal of Contemporary Hospitality Management, 2015,Volume: 27,Issue: 3,Page: 431-452
作者:  Law,Rob;  Leung,Rosanna;  Lo,Ada;  Leung,Daniel;  Fong,Lawrence Hoc Nang
收藏  |  浏览/下载:3/0  |  提交时间:2019/08/02
Disintermediation  Distribution Channel  Hong Kong  Hotel  Internet  Travel Agency  
Perceived empathy of service providers mediates the association between perceived discrimination and behavioral intention to take up HIV antibody testing again among men who have sex with men Journal article
PLoS ONE, 2015,Volume: 10,Issue: 2
作者:  Gu,Jing;  Lau,Joseph T.F.;  Wang,Zixin;  Wu,Anise M.S.;  Tan,Xuhui
收藏  |  浏览/下载:1/0  |  提交时间:2019/07/09
Microfinance products and service quality in financial and quasi-financial institutions in China Journal article
Strategic Change, 2015,Volume: 24,Issue: 3,Page: 267-284
作者:  Sow Hup Chan;  Jason Jianxiong Lin
收藏  |  浏览/下载:0/0  |  提交时间:2019/12/10
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
作者:  Chow, Cheris W. C.;  Lai, Jennifer Y. M.;  Loi, Raymond
收藏  |  浏览/下载:0/0  |  提交时间:2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent