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Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite  |  View/Download:16/0  |  Submit date:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite  |  View/Download:5/0  |  Submit date:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
National identity and cultural festivals in postcolonial destinations Journal article
Tourism Management, 2019,Volume: 73,Page: 94-104
Authors:  Zhang,Carol Xiaoyue;  Fong,Lawrence Hoc Nang;  Li,Shi Na;  Ly,Tuan Phong
Favorite  |  View/Download:10/0  |  Submit date:2019/08/02
Emotion  Festivalscapes  Macao  National Identity  Postcolonial  
Casino Management in Integrated Resorts Book
United Kingdom:Routledge, 2019
Authors:  Desmond Lam
Favorite  |  View/Download:2/0  |  Submit date:2019/09/25
An improved closed-loop droop control technique for higher utilization of power output capability in CCI Journal article
International Journal of Electrical Power and Energy Systems, 2019,Volume: 109,Page: 455-469
Authors:  Lao K.W.;  Dai N.;  Sheng J.
Favorite  |  View/Download:15/0  |  Submit date:2019/03/04
Capacitive-coupling inverters  Droop control  Power output control  
Explaining the frequency of alcohol consumption in a conflict zone: Jews and Palestinians in Israel Journal article
Addictive Behaviors, 2019,Volume: 46,Page: 31-38
Authors:  Massey,Zohar;  Chartier,Karen G.;  Stebbins,Mary B.;  Canetti,Daphna;  Hobfoll,Stevan E.;  Hall,Brian J.;  Shuval,Kerem
Favorite  |  View/Download:8/0  |  Submit date:2019/06/25
Alcohol Consumption  Depression  Exposure To Terrorism  Israel  Political Violence  Ptsd  
Culture, psychological proximity to the past and future, and self-continuity Journal article
European Journal of Social Psychology, 2019,Volume: 49,Issue: 4,Page: 735-747
Authors:  Ji,Li Jun;  Hong,Emily K.;  Guo,Tieyuan;  Zhang,Zhiyong;  Su,Yanjie;  Li,Ye
Favorite  |  View/Download:3/0  |  Submit date:2019/06/25
culture  future  past  self-continuity  temporal distance  
Effects of a mixed media education intervention program on increasing knowledge, attitude, and compliance with standard precautions among nursing students: A randomized controlled trial Journal article
American Journal of Infection Control, 2019,Volume: 45,Issue: 4,Page: 389-395
Authors:  Xiong,Peng;  Zhang,Jun;  Wang,Xiaohui;  Wu,Tat Leong;  Hall,Brian J.
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China  Clinical trial  Compliance  Health care-associated infections  Health hazards  Infection control  Teaching hospital  
Gender differences in trajectories of alcohol use from ages 13 to 33 across Latina/o ethnic groups Journal article
Drug and Alcohol Dependence, 2019,Volume: 180,Page: 113-120
Authors:  Niño,Michael D.;  Cai,Tianji;  Mota-Back,Xóchitl;  Comeau,Joseph
Favorite  |  View/Download:2/0  |  Submit date:2019/06/25
Alcohol Use Trajectories  Gender  Latina/os  Young Adults  
Generational Peers and Alcohol Misuse Journal article
International Migration Review, 2019,Volume: 51,Issue: 1,Page: 67-96
Authors:  Niño,Michael;  Cai,Tianji;  Ignatow,Gabe;  Yang,Philip
Favorite  |  View/Download:4/0  |  Submit date:2019/06/25