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Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees Journal article
International Journal of Hospitality Management, 2019,Volume: 83,Page: 1-10
Authors:  Fiona X. Yang;  Virginia Meng-Chan Lau
Favorite | View/Download:20/0 | TC[WOS]:4 TC[Scopus]:12 | Submit date:2019/11/27
Customer Incivility  Burnout  Emotional Intelligence  Customer Orientation  Cooperation  Competition  
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite | View/Download:21/0 | TC[WOS]:4 TC[Scopus]:10 | Submit date:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
How do cyberspace friendships transition to favorable workplace outcomes?The self-team joint influence Journal article
International Journal of Hospitality Management, 2019
Authors:  Fiona X. Yang;  Wong IpKin Anthony
Favorite | View/Download:14/0 | TC[WOS]:0 TC[Scopus]:4 | Submit date:2019/11/13
Cyberspace Friendship  Social Networking Site  Coworker Support  Job Embeddedness  Job Satisfaction  Task Interdependence  
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite | View/Download:14/0 | TC[WOS]:4 TC[Scopus]:10 | Submit date:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
Person–Organization Fit and Friendship From Coworkers: Effects on Feeling Self-Verified and Employee Outcomes Journal article
Group and Organization Management, 2019,Volume: 44,Issue: 4,Page: 777-806
Authors:  Kim,Tae Yeol;  Lin,Xiaowan;  Kim,Sang Pyo
Favorite | View/Download:21/0 | TC[WOS]:5 TC[Scopus]:4 | Submit date:2019/08/01
friendship from coworkers  job performance  organizational citizenship behaviors  person–organization fit  self-verification perceptions  
Factors Associated With Work Volition Among Aging Workers in Hong Kong Journal article
Journal of Career Development, 2019,Volume: 43,Issue: 2,Page: 160-176
Authors:  Cheung,Francis;  Wu,Anise M.S.;  Yeung,Dannii Y.
Favorite | View/Download:16/0 | TC[WOS]:5 TC[Scopus]:7 | Submit date:2019/06/25
Aging Worker  Work Volition  
Social Identification, Perception of Aging, and Successful Aging in the Workplace Journal article
Journal of Career Development, 2019,Volume: 41,Issue: 3,Page: 218-236
Authors:  Cheung,Francis;  Wu,Anise M.S.
Favorite | View/Download:11/0 | TC[WOS]:10 TC[Scopus]:11 | Submit date:2019/06/25
Aging Worker  Identity  Successful Aging  
Psychological contract breach and counterproductive workplace behaviors: Testing moderating effect of attribution style and power distance Journal article
International Journal of Human Resource Management, 2019,Volume: 22,Issue: 4,Page: 763-777
Authors:  Chao,Joe M.C.;  Cheung,Francis Y.L.;  Wu,Anise M.S.
Favorite | View/Download:9/0 | TC[WOS]:42 TC[Scopus]:46 | Submit date:2019/06/25
Attribution Style  Counterproductive Workplace Behavior  Power Distance  Psychological Contract  
Advancing the pharmacist’s role in promoting the appropriate and safe use of dietary supplements Journal article
COMPLEMENTARY THERAPIES IN MEDICINE, 2019,Volume: 44,Page: 174-181
Authors:  Joanna E. Harnett;  Carolina Oi Lam Ung;  Hao Hu;  Mustafa Sultani;  Shane P. Desselle
Favorite | View/Download:82/0 | TC[WOS]:3 TC[Scopus]:7 | Submit date:2020/03/12
Natural Products  Dietary Supplements  Complementary Medicine  Pharmacy  Pharmacists  Herbal Medicines: Education  Regulation  Traditional Medicine  
Occupational Future Time Perspective and Successful Aging at Work Journal article
JOURNAL OF CAREER DEVELOPMENT, 2019,Volume: 46,Issue: 1,Page: 3-16
Authors:  Cheung, Francis;  Yeung, Dannii Y.;  Wu, Anise M. S.
Favorite | View/Download:9/0 | TC[WOS]:2 TC[Scopus]:2 | Submit date:2019/01/17
successful aging in the workplace  occupation future work perspective