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Returning good for evil: A study of customer incivility and extra-role customer service
Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:
Zhu,Julie N.Y.
;
Lam,Long W.
;
Lai,Jennifer Y.M.
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View/Download:5/0
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Submit date:2019/08/01
Customer incivility
Extra-role customer service
Service encounters
Work engagement
Returning good for evil: A study of customer incivility and extra-role customer service
Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:
Zhu,Julie N.Y.
;
Lam,Long W.
;
Lai,Jennifer Y.M.
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View/Download:3/0
  |  
Submit date:2019/08/01
Customer incivility
Extra-role customer service
Service encounters
Work engagement
Conflict between affective versus continuance commitment among casino dealers
Journal article
Evidence-based HRM, 2019,Volume: 3,Issue: 1,Page: 46-63
Authors:
Angus C.H. Kuok
;
Robert J. Taormina
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View/Download:4/0
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Submit date:2019/06/25
International Human Resource Management
Organizational Behaviour
Organizational Psychology
Work Engagement And Commitment
Measuring everyday processes and mechanisms of stress resilience: Development and initial validation of the sustainability of living inventory (SOLI)
Journal article
Psychological Assessment, 2019,Volume: 31,Issue: 6,Page: 715-729
Authors:
Hou,Wai Kai
;
Lai,Francisco Tsz Tsun
;
Hougen,Clint
;
Hall,Brian J.
;
Hobfoll,Stevan E.
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View/Download:4/0
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Submit date:2019/06/25
Daily Routines
Everyday Life
Mental Health
Regularity
Resilience
Working for a better future: Social mobility beliefs and expectations of Filipino migrant workers in Macau
Journal article
Australian Journal of Psychology, 2018,Volume: 70,Issue: 4,Page: 350-360
Authors:
Bernardo,Allan B.I.
;
Clemente,Jose Antonio R.
;
Wang,Tulips Yiwen
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View/Download:4/0
  |  
Submit date:2019/07/07
Causal Conceptions
Goal-attainment Strategies
Migrant Workers
Socio-economic Mobility
Subjective Social Class
Output-feedback model-reference adaptive calibration for map-based anti-jerk control of electromechanical automotive clutches
Journal article
INTERNATIONAL JOURNAL OF ADAPTIVE CONTROL AND SIGNAL PROCESSING, 2018,Volume: 32,Issue: 2,Page: 265-285
Authors:
Huang, Wei
;
Wong, Pak Kin
;
Zhao, Jing
;
Ma, Xinbo
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View/Download:9/0
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Submit date:2018/10/30
Adaptive Calibration
Anti-jerk Control
Clutch Engagement
Data-driven Fuzzy Logic
Is Emotional Engagement Possible in Emotionally Demanding Jobs? The Role of Leader-Member Exchange (LMX)
Journal article
JOURNAL OF PERSONNEL PSYCHOLOGY, 2018,Volume: 17,Issue: 1,Page: 42-52
Authors:
Lam, Long W.
;
Xu, Angela J.
;
Loi, Raymond
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View/Download:14/0
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Submit date:2018/10/30
emotional job demands
emotional engagement
leader-member exchange (LMX)
intention to quit
Work engagement and job performance: the moderating role of perceived organizational support
Journal article
ANALES DE PSICOLOGIA, 2017,Volume: 33,Issue: 3,Page: 708-713
Authors:
Guo Yongxing
;
Du Hongfei
;
Xie Baoguo
;
Mo Lei
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Submit date:2018/10/30
work engagement
job performance
perceived organizational support
objective task performance
RNA sequencing to determine the contribution of kinase receptor transactivation to G protein coupled receptor signalling in vascular smooth muscle cells
Journal article
PLOS ONE, 2017,Volume: 12,Issue: 7
Authors:
Kamato, Danielle
;
Bhaskarala, Venkata Vijayanand
;
Mantri, Nitin
;
Oh, Tae Gyu
;
Ling, Dora
;
Janke, Reearna
;
Zheng, Wenhua
;
Little, Peter J.
;
Osman, Narin
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View/Download:7/0
  |  
Submit date:2018/10/30
Simultaneous determination of components with wide polarity and content ranges in Cistanche tubulosa using serially coupled reverse phase-hydrophilic interaction chromatography-tandem mass spectrometry
Journal article
JOURNAL OF CHROMATOGRAPHY A, 2017,Volume: 1501,Page: 39-50
Authors:
Yan, Yu
;
Song, Qingqing
;
Chen, Xiaojia
;
Li, Jun
;
Li, Peng
;
Wang, Yitao
;
Liu, Tongxiang
;
Song, Yuelin
;
Tu, Pengfei
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Submit date:2018/10/30
Cistanche Tubulosa
Wide Polarity Span
Upper Limit Of Quantitation
Serially Coupled Reverse Phase-hydrophilic
Interaction Chromatography
Simultaneous Determination