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Motivation of travel agents' customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
作者:  Cheris W.C. Chow;  Jennifer Y.M. Lai;  Raymond Loi
收藏  |  浏览/下载:3/0  |  提交时间:2019/10/24
Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Organizational Citizenship Behavior  Travel Agent  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
作者:  Chow, Cheris W. C.;  Lai, Jennifer Y. M.;  Loi, Raymond
收藏  |  浏览/下载:0/0  |  提交时间:2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent  
Strategic issues in trading agent competition: TAC-classic Conference paper
2006 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology Workshops, Hong Kong, China, 18-22 Dec. 2006
作者:  Francisco Oliveira;  Yain-whar Si
收藏  |  浏览/下载:2/0  |  提交时间:2019/02/14
DEVELOPMENT OF AN INTELLIGENT TRAFFIC SIMULATION MODEL (INSIM) FOR EVALUATING THE EFFECTS OF MULTIMODAL TRAVELLER INFORMATION Conference paper
Proceedings of the 21st ARRB and 11th REAAA Conference. Transport. Our Highway to a Sustainable Future, Cairns, Australia, 2003-5-18 to 2003-5-23
作者:  Soi Hoi Lam;  Abdul Ahad Memon
收藏  |  浏览/下载:26/0  |  提交时间:2019/06/17