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Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
作者:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
收藏  |  浏览/下载:10/0  |  提交时间:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
作者:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
收藏  |  浏览/下载:4/0  |  提交时间:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
How do cyberspace friendships transition to favorable workplace outcomes?The self-team joint influence Journal article
International Journal of Hospitality Management, 2019
作者:  Fiona X. Yang;  Wong IpKin Anthony
收藏  |  浏览/下载:1/0  |  提交时间:2019/11/13
Cyberspace Friendship  Social Networking Site  Coworker Support  Job Embeddedness  Job Satisfaction  Task Interdependence  
Chinese are more loss averse than British Journal article
Asian Journal of Social Psychology, 2019,Volume: 19,Issue: 2,Page: 154-162
作者:  Guo,Tieyuan;  Spina,Roy
收藏  |  浏览/下载:9/0  |  提交时间:2019/06/25
Culture  Loss Aversion  Regulatory Focus  
Regulatory Focus Affects Predictions of the Future Journal article
Personality and Social Psychology Bulletin, 2019,Volume: 41,Issue: 2,Page: 214-223
作者:  Guo,Tieyuan;  Spina,Roy
收藏  |  浏览/下载:7/0  |  提交时间:2019/06/25
Regulatory Focus  Sense Of Control  Trend-reversal Prediction  
The economics of the division of labour in early Chinese literature: With particular comparison to the ancient Greek thought Journal article
European Journal of the History of Economic Thought, 2019,Volume: 23,Issue: 1,Page: 102-126
作者:  Sun,Guang Zhen
收藏  |  浏览/下载:0/0  |  提交时间:2019/06/25
agglomeration  Confucianism  Hsün Tzu  Kuan Chung  social classes  specialisation  Ssu-ma Ch’ien  the Taoist invisible hand  
Peer influence, genetic propensity, and binge drinking: A natural experiment and a replication Journal article
American Journal of Sociology, 2019,Volume: 121,Issue: 3,Page: 914-954
作者:  Guo,Guang;  Li,Yi;  Wang,Hongyu;  Cai,Tianji;  Duncan,Greg J.
收藏  |  浏览/下载:6/0  |  提交时间:2019/06/25
Sincerity, authenticity and profilicity: Notes on the problem, a vocabulary and a history of identity Journal article
Philosophy and Social Criticism, 2019,Volume: 45,Issue: 5,Page: 575-596
作者:  Moeller,Hans Georg;  D’Ambrosio,Paul J.
收藏  |  浏览/下载:4/0  |  提交时间:2019/11/11
authenticity  Hartmut Rosa  identity  individualism  Niklas Luhmann  profile-based identity  profilicity  sincerity  
How CSR influences customer behavioural loyalty in the Chinese hotel industry Journal article
Asia Pacific Journal of Marketing and Logistics, 2019
作者:  Matthew Tingchi Liu;  Yongdan Liu;  Ziying Mo;  Zhidong Zhao;  Zhenghao Zhu
收藏  |  浏览/下载:3/0  |  提交时间:2019/10/17
China  Corporate Social Responsibility  Brand Image  Hotel  Customer Trust  Customer Behavioural Loyalty  
The data and methodology of Harvey Sacks: Lessons from the archive Journal article
Journal of Pragmatics, 2019,Volume: 143,Page: 205-214
作者:  Fitzgerald,Richard
收藏  |  浏览/下载:5/0  |  提交时间:2019/06/18
Archive  Harvey Sacks  Lectures  Methodology