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Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees
Journal article
International Journal of Hospitality Management, 2019,Volume: 83,Page: 1-10
Authors:
Fiona X. Yang
;
Virginia Meng-Chan Lau
Favorite
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View/Download:24/0
|
TC[WOS]:
14
TC[Scopus]:
15
|
Submit date:2019/11/27
Customer Incivility
Burnout
Emotional Intelligence
Customer Orientation
Cooperation
Competition
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters
Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:
Luo,Jiaqi (Gemma)
;
Wong,Ip Kin Anthony
;
King,Brian
;
Liu,Matthew Tingchi
;
Huang,Guo Qiong
Favorite
|
View/Download:12/0
|
TC[WOS]:
18
TC[Scopus]:
21
|
Submit date:2019/08/01
China
Co-creation
Service quality
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters
Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:
Luo,Jiaqi (Gemma)
;
Wong,Ip Kin Anthony
;
King,Brian
;
Liu,Matthew Tingchi
;
Huang,Guo Qiong
Favorite
|
View/Download:7/0
|
TC[WOS]:
18
TC[Scopus]:
21
|
Submit date:2019/08/15
China
Co-creation
Service quality
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters
Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:
Luo,Jiaqi (Gemma)
;
Wong,Ip Kin Anthony
;
King,Brian
;
Liu,Matthew Tingchi
;
Huang,Guo Qiong
Favorite
|
View/Download:17/0
|
TC[WOS]:
18
TC[Scopus]:
21
|
Submit date:2019/08/15
China
Co-creation
Service quality
Standing out from the crowd – An investigation of the signal attributes of Airbnb listings
Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 32
Authors:
Bin Yao
;
Richard T.R. Qiu
;
Daisy X.F. Fan
;
Anyu Liu
;
Dimitrios Buhalis
View
|
Adobe PDF
|
Favorite
|
View/Download:297/34
|
TC[WOS]:
0
TC[Scopus]:
13
|
Submit date:2019/09/10
Signaling Theory
Big Data
Airbnb
Binomial Logistic Model
Booking Probability
Sequential Bayesian Updating
Sharing Economy
Serum amyloid A promotes LPS clearance and suppresses LPS-induced inflammation and tissue injury
Journal article
EMBO REPORTS, 2018,Volume: 19,Issue: 10
Authors:
Cheng, Ni
;
Liang, Yurong
;
Du, Xiaoping
;
Ye, Richard D.
View
|
Adobe PDF
|
Favorite
|
View/Download:583/22
|
TC[WOS]:
21
TC[Scopus]:
19
|
Submit date:2018/10/30
acute-phase response
inflammation
innate immunity
lipopolysaccharide
serum amyloid A
Factors contributing to hospitalization costs for patients with COPD in China: a retrospective analysis of medical record data
Journal article
INTERNATIONAL JOURNAL OF CHRONIC OBSTRUCTIVE PULMONARY DISEASE, 2018,Volume: 13,Page: 3349-3357
Authors:
Li, Meng
;
Wang, Fengyan
;
Chen, Rongchang
;
Liang, Zhenyu
;
Zhou, Yumin
;
Yang, Yuqiong
;
Chen, Shengqi
;
Ung, Carolina Oi Lam
;
Hu, Hao
View
|
Adobe PDF
|
Favorite
|
View/Download:538/13
|
TC[WOS]:
4
TC[Scopus]:
5
|
Submit date:2018/10/30
Copd
Economic Burden
Hospitalization Costs
Medical Cost
Multivariate Regression
Applying consumer-based consumer-based brand equity in luxury hotel branding
Conference paper
Authors:
Liu, Matthew Tingchi
;
Wong, Ipkin Anthony
;
Tseng, Ting-Hsiang
;
Chang, Angela Wen-Yu
;
Phau, Ian
Favorite
|
View/Download:18/0
|
TC[WOS]:
45
TC[Scopus]:
49
|
Submit date:2018/10/30
Brand equity
Brand attitude
Purchase intention
Service brand
Luxury hotel
Applying consumer-based brand equity in luxury hotel branding
Journal article
Journal of Business Research, 2017,Volume: 81,Page: 192-202
Authors:
Matthew Tingchi Liu
;
IpKin Anthony Wong
;
Ting-Hsiang Tseng
;
Angela Wen-Yu Chang
;
Ian Phau
Favorite
|
View/Download:17/0
|
TC[WOS]:
45
TC[Scopus]:
49
|
Submit date:2019/06/18
Brand Attitude
Brand Equity
Luxury Hotel
Purchase Intention
Service Brand
How Customer Experience Affects the Customer-Based Brand Equity for Tourism Destinations
Journal article
Journal of Travel and Tourism Marketing, 2015,Volume: 32,Page: S97-S113
Authors:
Yang,Yan
;
Liu,Xiaoming
;
Li,Jun
Favorite
|
View/Download:7/0
|
TC[WOS]:
29
TC[Scopus]:
36
|
Submit date:2019/08/15
Customer experience (CE)
customer-based brand equity for tourism destination (CBBETD)
Mainland Chinese outbound tourists
service performance
word-of-mouth (WOM)