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Price and capacity decisions of service systems with boundedly rational customers Journal article
Naval Research Logistics, 2017,Volume: 64,Issue: 6,Page: 437-452
Authors:  Xin Li;  Pengfei Guo;  Zhaotong Lian
Favorite | View/Download:5/0 | TC[WOS]:2 TC[Scopus]:3 | Submit date:2019/10/11
Bounded Rationality  Queueing Strategy  Service Sustainability  
Quality-Speed Competition in Customer-Intensive Services with Boundedly Rational Customers Journal article
Production and Operations Management, 2016,Volume: 25,Issue: 11,Page: 1885-1901
Authors:  Xin Li;  Pengfei Guo;  Zhaotong Lian
Favorite | View/Download:12/0 | TC[WOS]:24 TC[Scopus]:27 | Submit date:2019/08/01
Bounded Rationality  Customer-intensive Service  Queueing Strategy  Speed-quality Competition  
Equilibrium Strategies and Optimal Control for a Double-Ended Queue Journal article
Asia-Pacific Journal of Operational Research, 2016,Volume: 33,Issue: 3,Page: 1-18
Authors:  Ying Shi;  Zhaotong Lian
Favorite | View/Download:14/0 | TC[WOS]:3 TC[Scopus]:6 | Submit date:2019/11/05
Double-ended Queueing System  Markov Process  Equilibrium  Pricing  Buffer  
Optimization and strategic behavior in a passenger-taxi service system Journal article
European Journal of Operational Research, 2016,Volume: 249,Issue: 3,Page: 1024-1032
Authors:  Ying Shi;  Zhaotong Lian
Favorite | View/Download:12/0 | TC[WOS]:24 TC[Scopus]:32 | Submit date:2019/08/01
Double-ended Queueing System  Equilibrium  Optimization  Strategic Behavior  Threshold  
Analysis of a MAP/PH/1 queue with discretionary priority Conference paper
2015 WINTER SIMULATION CONFERENCE (WSC), Huntington Beach, CA, DEC 06-09, 2015
Authors:  Ning Zhao;  Yaya Guo;  Zhaotong Lian;  Mengchang Wang
Favorite | View/Download:12/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/10/11
Study of a passenger-taxi queueing system with nonzero matching time Conference paper
2015 12th International Conference on Service Systems and Service Management, ICSSSM 2015
Authors:  Shi,Ying;  Lian,Zhaotong;  Shang,Weixin
Favorite | View/Download:4/0 | TC[WOS]:0 TC[Scopus]:2 | Submit date:2019/10/11
Study of a passenger-taxi queueing system with nonzero matching time Conference paper
International Conference on Service Systems and Service Management, Guangzhou, PEOPLES R CHINA, 2015-06
Authors:  Shi,Ying;  Lian,Zhaotong;  Shang,Weixin
Favorite | View/Download:11/0 | TC[WOS]:0 TC[Scopus]:2 | Submit date:2019/08/01
Equilibrium strategy of a processor-sharing system with discriminatory discipline Conference paper
IEEE International Conference on Industrial Engineering and Engineering Management
Authors:  Shi,Ying;  Lian,Zhaotong
Favorite | View/Download:8/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/10/11
Discriminatory processor-sharing system  equilibrium strategy  queueing system  
Equilibrium strategy of a processor-sharing system with discriminatory discipline Conference paper
2013 IEEE INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT (IEEM 2013), Bangkok, Thailand, 2013-12.10-13
Authors:  Shi,Ying;  Lian,Zhaotong
Favorite | View/Download:10/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/08/01
Discriminatory Processor-sharing System  Equilibrium Strategy  Queueing System  
When should service firms provide free experience service? Journal article
European Journal of Operational Research, 2014,Volume: 234,Issue: 3,Page: 830-838
Authors:  Wenhui Zhou;  Zhaotong Lian;  Jinbiao Wu
Favorite | View/Download:12/0 | TC[WOS]:4 TC[Scopus]:7 | Submit date:2019/08/01
Delay-sensitive  Experience Service  Or In Service Industries  Queueing  Revenue Management