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On the uniqueness and stability of equilibrium in quality-speed competition with boundedly-rational customers: The case with general reward function and multiple servers Journal article
International Journal of Production Economics, 2017,Volume: 193,Page: 726-736
Authors:  Xin Li;  Qingying Li;  Pengfei Guo;  Zhaotong Lian
Favorite | View/Download:16/0 | TC[WOS]:3 TC[Scopus]:6 | Submit date:2019/10/11
Bounded Rationality  Customer-sensitive Service  Matrix  Strategic Queueing  
Price and capacity decisions of service systems with boundedly rational customers Journal article
Naval Research Logistics, 2017,Volume: 64,Issue: 6,Page: 437-452
Authors:  Xin Li;  Pengfei Guo;  Zhaotong Lian
Favorite | View/Download:5/0 | TC[WOS]:1 TC[Scopus]:3 | Submit date:2019/10/11
Bounded Rationality  Queueing Strategy  Service Sustainability  
A re-examination of experience service offering and regular service pricing under profit maximization Journal article
European Journal of Operational Research, 2016,Volume: 254,Issue: 3,Page: 907-915
Authors:  Zhaotong Lian;  Xinhua Gu;  Jinbiao Wu
Favorite | View/Download:10/0 | TC[WOS]:1 TC[Scopus]:1 | Submit date:2019/08/01
Customer Experience  Economic Intuitions  Managerial Insights  Pricing  Queueing  
Quality-Speed Competition in Customer-Intensive Services with Boundedly Rational Customers Journal article
Production and Operations Management, 2016,Volume: 25,Issue: 11,Page: 1885-1901
Authors:  Xin Li;  Pengfei Guo;  Zhaotong Lian
Favorite | View/Download:12/0 | TC[WOS]:19 TC[Scopus]:27 | Submit date:2019/08/01
Bounded Rationality  Customer-intensive Service  Queueing Strategy  Speed-quality Competition  
A Hotelling queue model with probabilistic service Journal article
Operations Research Letters, 2016,Volume: 44,Issue: 5,Page: 592-597
Authors:  Xiaoya Xu;  Zhaotong Lian;  Xin Li;  Pengfei Guo
Favorite | View/Download:10/0 | TC[WOS]:4 TC[Scopus]:5 | Submit date:2019/08/01
Hotelling Model  Priority  Probabilistic Service  Queueing  
Equilibrium Strategies and Optimal Control for a Double-Ended Queue Journal article
Asia-Pacific Journal of Operational Research, 2016,Volume: 33,Issue: 3,Page: 1-18
Authors:  Ying Shi;  Zhaotong Lian
Favorite | View/Download:14/0 | TC[WOS]:2 TC[Scopus]:6 | Submit date:2019/11/05
Double-ended Queueing System  Markov Process  Equilibrium  Pricing  Buffer  
Optimization and strategic behavior in a passenger-taxi service system Journal article
European Journal of Operational Research, 2016,Volume: 249,Issue: 3,Page: 1024-1032
Authors:  Ying Shi;  Zhaotong Lian
Favorite | View/Download:12/0 | TC[WOS]:19 TC[Scopus]:32 | Submit date:2019/08/01
Double-ended Queueing System  Equilibrium  Optimization  Strategic Behavior  Threshold  
Analysis of a MAP/PH/1 queue with discretionary priority Conference paper
2015 WINTER SIMULATION CONFERENCE (WSC), Huntington Beach, CA, DEC 06-09, 2015
Authors:  Ning Zhao;  Yaya Guo;  Zhaotong Lian;  Mengchang Wang
Favorite | View/Download:11/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/10/11
Study of a passenger-taxi queueing system with nonzero matching time Conference paper
2015 12th International Conference on Service Systems and Service Management, ICSSSM 2015
Authors:  Shi,Ying;  Lian,Zhaotong;  Shang,Weixin
Favorite | View/Download:4/0 | TC[WOS]:0 TC[Scopus]:2 | Submit date:2019/10/11
Study of a passenger-taxi queueing system with nonzero matching time Conference paper
International Conference on Service Systems and Service Management, Guangzhou, PEOPLES R CHINA, 2015-6.22-24
Authors:  Shi,Ying;  Lian,Zhaotong;  Shang,Weixin
Favorite | View/Download:9/0 | TC[WOS]:0 TC[Scopus]:2 | Submit date:2019/08/01