UM

Browse/Search Results:  1-9 of 9 Help

Selected(0)Clear Items/Page:    Sort:
Uncovering the service profit chain in the casino industry Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2017,Volume: 29,Issue: 11,Page: 2826-2846
Authors:  Catherine Prentice;  IpKin Anthony Wong;  Desmond Lam
Favorite | View/Download:42/0 | TC[WOS]:5 TC[Scopus]:0 | Submit date:2018/10/30
Marketing  Management  Literature Review  Tourism And Hospitality  Service Profit Chain  Casinos  
Role of Internal Marketing on Employees’ Perceived Job Performance in an Asian Integrated Resort Journal article
Journal of Hospitality Marketing and Management, 2016,Volume: 25,Issue: 5,Page: 589-612
Authors:  Chi Ying Ieong;  Desmond Lam
Favorite | View/Download:7/0 | TC[WOS]:8 TC[Scopus]:0 | Submit date:2019/08/01
Internal Marketing  Integrated Resort  Job Satisfaction  Perceived Job Performance  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
Authors:  Cheris W.C. Chow;  Jennifer Y.M. Lai;  Raymond Loi
Favorite | View/Download:8/0 | TC[WOS]:28 TC[Scopus]:0 | Submit date:2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent  
Chinese migrant workers' adoption of urban consumer habits Journal article
Marketing Letters, 2015,Volume: 26,Issue: 1,Page: 57-66
Authors:  Rongwei Chu;  James M. Leonhardt;  Matthew Tingchi Liu
Favorite | View/Download:4/0 | TC[WOS]:7 TC[Scopus]:0 | Submit date:2019/10/22
Migrant Workers  Habit Adoption  Subsistence  Bottom Of The Pyramid  
The Impact of Internal Marketing on Organizational Commitment: The Mediating Roles of Customer Orientation and Internal Communication Journal article
Euro Asia Journal of Management, 2015,Volume: 25,Issue: 1/2,Page: 3-13
Authors:  MAC, LANCY;  SHIRLEY, HO KIT IENG
Favorite | View/Download:4/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/09/10
Can a socially responsible casino better retain its management staff? From an internal customer perspective Journal article
Asia Pacific Journal of Marketing and Logistics, 2014,Volume: 26,Issue: 4,Page: 520-539
Authors:  Liu,Matthew;  Wong,Ipkin Anthony;  Chu,Rongwei;  Shi,Guicheng James;  Brock,James L.;  Tseng,Ting Hsiang
Favorite | View/Download:16/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/08/01
Chinese management and leadership  Corporate social responsibility  Gaming research  
Rapid determination of pesticide residues in herbs using selective pressurized liquid extraction and fast gas chromatography coupled with mass spectrometry Journal article
JOURNAL OF SEPARATION SCIENCE, 2012,Volume: 35,Issue: 15,Page: 1922-1932
Authors:  Du, G (Du, Gang);  Xiao, Y (Xiao, Yao);  Yang, HR (Yang, Hua-Rong);  Wang, L (Wang, Li;  Song, YL (Song, Yue-lin);  Wang, YT (Wang, Yi-Tao)
View | Adobe PDF | Favorite | View/Download:460/19 | TC[WOS]:31 TC[Scopus]:0 | Submit date:2018/11/01
Cyber security and privacy issues in smart grids Journal article
IEEE Communications Surveys and Tutorials, 2012,Volume: 14,Issue: 4,Page: 981
Authors:  Liu J.;  Xiao Y.;  Li S.;  Liang W.;  Chen C.L.P.
View | Adobe PDF | Favorite | View/Download:1156/265 | TC[WOS]:233 TC[Scopus]:0 | Submit date:2018/10/30
Accountability  Ami  Privacy  Scada  Security  Smart Grid  
The Effects of Locus of Control on Word-of-mouth Communication Journal article
Journal of Marketing Communications, 2005,Volume: 11,Issue: 3,Page: 215-228
Authors:  Desmond Lam;  Dick Mizerski
Favorite | View/Download:18/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2018/10/30
Word-of-mouth  Locus Of Control  In-group  Out-group