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Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees Journal article
International Journal of Hospitality Management, 2019,Volume: 83,Page: 1-10
Authors:  Fiona X. Yang;  Virginia Meng-Chan Lau
Favorite  |  View/Download:9/0  |  Submit date:2019/11/27
Customer Incivility  Burnout  Emotional Intelligence  Customer Orientation  Cooperation  Competition  
Integrated resort employee competencies: a Macau perspective Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 1,Page: 247-267
Authors:  Nga Man Lou;  Amy Siu Ian So;  Yuchin Jerrie Hsieh
Favorite  |  View/Download:4/0  |  Submit date:2019/09/22
Competency  Integrated Resort  Mismatch  Employee Development  Human Resources  
IJVs' Building of Adaptive Capability: The Double Edged Role of Organizational Communication Conference paper
Proceedings of the 59th Annual Meeting, Dubai, United Arab Emirates, July 2-5, 2017
Authors:  Xiaoyun Chen;  Kevin Zhou;  Xiaofeng Zhang
Favorite  |  View/Download:6/0  |  Submit date:2019/11/01
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction Journal article
European Journal of Marketing, 2016,Volume: 50,Issue: 3/4,Page: 464-487
Authors:  Matthew Tingchi Liu;  Li Yan;  Ian Phau;  Andrea Perez;  Min Teah
Favorite  |  View/Download:8/0  |  Submit date:2019/11/01
China  Customer Orientation  Services Marketing  Consumer Satisfaction  
Role of adaptive selling and customer orientation on salesperson performance: Evidence from two distinct markets of Europe and Asia Journal article
Journal of Transnational Management, 2016,Volume: 21,Issue: 2,Page: 62-83
Authors:  Kaynak,Erdener;  Kara,Ali;  Chow,Clement S.F.;  Laukkanen,Tommi
Favorite  |  View/Download:7/0  |  Submit date:2019/08/01
Adaptive selling  cross-country investigation  customer orientation  Finland  Macau  salesperson performance  
Role of Adaptive Selling and Consumer Orientation on Salesperson Performance: Evidence from Two Distinct Markets of Europe and Asia Journal article
Journal of Transnational Management, 2016,Volume: 21,Issue: 2,Page: 62-83
Authors:  Kaynak, E.;  Kara, A;  Chow, C.S.F.;  Laukanen, T.
Favorite  |  View/Download:7/0  |  Submit date:2019/09/18
Adaptive Selling  Salesperson Performance  Finland  Customer Orientation  Cross-country Investigation  Macau  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
Authors:  Cheris W.C. Chow;  Jennifer Y.M. Lai;  Raymond Loi
Favorite  |  View/Download:8/0  |  Submit date:2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent  
The Impact of Internal Marketing on Organizational Commitment: The Mediating Roles of Customer Orientation and Internal Communication Journal article
Euro Asia Journal of Management, 2015,Volume: 25,Issue: 1/2,Page: 3-13
Authors:  MAC, LANCY;  SHIRLEY, HO KIT IENG
Favorite  |  View/Download:2/0  |  Submit date:2019/09/10
Strategic Orientation, Foreign Parent Control, and Differentiation Capability Building of International Joint Ventures in an Emerging Market Journal article
Journal of International Marketing, 2014,Volume: 22,Issue: 3,Page: 30-49
Authors:  Xiaoyun Chen;  Alex Xin Chen;  Kevin Zheng Zhou
Favorite  |  View/Download:3/0  |  Submit date:2019/11/01
Attention-based View  International Joint Ventures  China  Strategic Orientation  Differentiation Capability  
Strategic Orientation and Differentiation Capability of International joint ventures Conference paper
Academy of Management Proceedings, Philadelphia, Pennsylvania, United States, August 1-5, 2014
Authors:  Kevin Zhou;  Alex Xin Chen;  Xiaoyun Chen
Favorite  |  View/Download:5/0  |  Submit date:2019/11/07