UM

Browse/Search Results:  1-10 of 18 Help

Selected(0)Clear Items/Page:    Sort:
How CSR influences customer behavioural loyalty in the Chinese hotel industry Journal article
Asia Pacific Journal of Marketing and Logistics, 2019
Authors:  Matthew Tingchi Liu;  Yongdan Liu;  Ziying Mo;  Zhidong Zhao;  Zhenghao Zhu
Favorite  |  View/Download:9/0  |  Submit date:2019/10/17
China  Corporate Social Responsibility  Brand Image  Hotel  Customer Trust  Customer Behavioural Loyalty  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite  |  View/Download:4/0  |  Submit date:2019/08/01
China  Co-creation  Service quality  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite  |  View/Download:11/0  |  Submit date:2019/08/15
China  Co-creation  Service quality  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite  |  View/Download:4/0  |  Submit date:2019/08/15
China  Co-creation  Service quality  
The effect of on-site experience and place attachment on loyalty: Evidence from Chinese tourists in a hot-spring resort Journal article
International Journal of Hospitality & Tourism Administration, 2019,Volume: 20,Issue: 1,Page: 75-100
Authors:  Xiaoming Liu;  Yi Fu;  Jun Li
Favorite  |  View/Download:1/0  |  Submit date:2019/10/21
Hot-spring Resort  On-site Experience  Place Attachment  Pls Path Modeling  Loyalty  
Moderating effects of social support on job stress and turnover intentions Journal article
Journal of Hospitality Marketing and Management, 2018,Volume: 27,Issue: 7,Page: 795-810
Authors:  Fong,Lawrence Hoc Nang;  Chui,Peter Man Wai;  Cheong,Iris Sok Cheng;  Fong,Davis Ka Chio
Favorite  |  View/Download:8/0  |  Submit date:2019/08/01
Casino  Gaming  Moderated Mediation  Social Support  Stress  Turnover  
Uncovering the service profit chain in the casino industry Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2017,Volume: 29,Issue: 11,Page: 2826-2846
Authors:  Catherine Prentice;  IpKin Anthony Wong;  Desmond Lam
Favorite  |  View/Download:26/0  |  Submit date:2018/10/30
Marketing  Management  Literature Review  Tourism And Hospitality  Service Profit Chain  Casinos  
The effect of customer service and place attachment on loyalty to hot Conference paper
Handbook of 13th APacCHRIE Conference in conjunction with 14th APF Conference, Auckland, 10-12 June,2015
Authors:  Yi Fu;  Xiaoming Liu;  Jun Li
Favorite  |  View/Download:222/0  |  Submit date:2020/02/11
China  Customer Service  Hot Spring Resort  Loyalty  Place Attachment  Sem  
The mediating roles of renqing and ganqing in Chinese relationship marketing Journal article
Nankai Business Review International, 2015,Volume: 6,Issue: 2,Page: 156-176
Authors:  Zhou,Xinhua;  Shi,Guicheng;  Liu,Matthew Tingchi;  Bu,Huimei
Favorite  |  View/Download:5/0  |  Submit date:2019/08/15
Complaint propensity  Consumer innovativeness  Customer relationship investment  Relationship strength  
Do perceived CSR initiatives enhance customer preference and loyalty in casinos? Journal article
International Journal of Contemporary Hospitality Management, 2014,Volume: 26,Issue: 7,Page: 1024-1045
Authors:  Liu,Matthew Tingchi;  Wong,Ipkin Anthony;  Rongwei,Chu;  Tseng,Ting Hsiang
Favorite  |  View/Download:2/0  |  Submit date:2019/08/01
Brand preference  Branding  Casinos  Consumer behavior  Corporate social responsibility  CSR initiatives  Customer loyalty  Macau  Premium customers  Relationship marketing  Responsibility  Service industry