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The Effect of Salespersons’ Retail Service Quality and Consumers’ Mood on Impulse Buying Journal article
AUSTRALASIAN MARKETING JOURNAL, 2017,Volume: 25,Issue: 1,Page: 2-11
作者:  Pornpitakpan, Chanthika;  Yizhou Yuan;  Jie Hui Han
收藏  |  浏览/下载:4/0  |  提交时间:2019/09/06
Impulse Buying  Mood  Salesperson's Retail Service Quality  Mediation Test  Purchase Intentions  Store-revisit Intentions  
What good soldiers are made of: the role of personality similarity Journal article
Journal of Managerial Psychology, 2015,Volume: 30,Issue: 8,Page: 1003-1018
作者:  Jennifer Y.M. Lai;  Simon S.K. Lam;  Cheris W.C. Chow
收藏  |  浏览/下载:4/0  |  提交时间:2019/08/01
Organizational Citizenship Behaviour  Social Exchange Theory  Personality Similarity  
Motivation of travel agents' customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
作者:  Cheris W.C. Chow;  Jennifer Y.M. Lai;  Raymond Loi
收藏  |  浏览/下载:3/0  |  提交时间:2019/10/24
Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Organizational Citizenship Behavior  Travel Agent  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
作者:  Chow, Cheris W. C.;  Lai, Jennifer Y. M.;  Loi, Raymond
收藏  |  浏览/下载:0/0  |  提交时间:2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent  
Do perceived CSR initiatives enhance customer preference and loyalty in casinos? Journal article
International Journal of Contemporary Hospitality Management, 2014,Volume: 26,Issue: 7,Page: 1024-1045
作者:  Liu,Matthew Tingchi;  Wong,Ipkin Anthony;  Rongwei,Chu;  Tseng,Ting Hsiang
收藏  |  浏览/下载:0/0  |  提交时间:2019/08/01
Brand preference  Branding  Casinos  Consumer behavior  Corporate social responsibility  CSR initiatives  Customer loyalty  Macau  Premium customers  Relationship marketing  Responsibility  Service industry  
Do perceived CSR initiatives enhance customer preference and loyalty in casinos? Journal article
International Journal of Contemporary Hospitality Management, 2014,Volume: 26,Issue: 7,Page: 1024-1045
作者:  Liu,Matthew Tingchi;  Wong,Ipkin Anthony;  Rongwei,Chu;  Tseng,Ting Hsiang
收藏  |  浏览/下载:0/0  |  提交时间:2019/08/15
Brand preference  Branding  Casinos  Consumer behavior  Corporate social responsibility  CSR initiatives  Customer loyalty  Macau  Premium customers  Relationship marketing  Responsibility  Service industry  
Do perceived CSR initiatives enhance customer preference and loyalty in casinos? Journal article
International Journal of Contemporary Hospitality Management, 2014,Volume: 26,Issue: 7,Page: 1024-1045
作者:  Liu,Matthew Tingchi;  Wong,Ipkin Anthony;  Rongwei,Chu;  Tseng,Ting Hsiang
收藏  |  浏览/下载:1/0  |  提交时间:2019/08/15
Brand preference  Branding  Casinos  Consumer behavior  Corporate social responsibility  CSR initiatives  Customer loyalty  Macau  Premium customers  Relationship marketing  Responsibility  Service industry  
When should service firms provide free experience service? Journal article
European Journal of Operational Research, 2014,Volume: 234,Issue: 3,Page: 830-838
作者:  Zhou,Wenhui;  Lian,Zhaotong;  Wu,Jinbiao
收藏  |  浏览/下载:2/0  |  提交时间:2019/08/01
Delay-sensitive  Experience Service  Or In Service Industries  Queueing  Revenue Management  
Cyber security and privacy issues in smart grids Journal article
IEEE Communications Surveys and Tutorials, 2012,Volume: 14,Issue: 4,Page: 981
作者:  Liu J.;  Xiao Y.;  Li S.;  Liang W.;  Chen C.L.P.
浏览  |  Adobe PDF(1244Kb)  |  收藏  |  浏览/下载:279/7  |  提交时间:2018/10/30
Accountability  Ami  Privacy  Scada  Security  Smart Grid  
Segmenting the customer base in a CRM program according to customer tolerance to inferiority – A moderator of the service failure-customer dissatisfaction link Journal article
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 2009,Volume: 22,Page: 68-87
作者:  Zhang, Lingling.;  Lam, Long W.;  Chow, Clement S.F.
收藏  |  浏览/下载:1/0  |  提交时间:2019/09/17