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Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees
Journal article
International Journal of Hospitality Management, 2019,Volume: 83,Page: 1-10
Authors:
Fiona X. Yang
;
Virginia Meng-Chan Lau
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Submit date:2019/11/27
Customer Incivility
Burnout
Emotional Intelligence
Customer Orientation
Cooperation
Competition
Integrated resort employee competencies: a Macau perspective
Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 1,Page: 247-267
Authors:
Nga Man Lou
;
Amy Siu Ian So
;
Yuchin Jerrie Hsieh
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Submit date:2019/09/22
Competency
Integrated Resort
Mismatch
Employee Development
Human Resources
IJVs' Building of Adaptive Capability: The Double Edged Role of Organizational Communication
Conference paper
Proceedings of the 59th Annual Meeting, Dubai, United Arab Emirates, July 2-5, 2017
Authors:
Xiaoyun Chen
;
Kevin Zhou
;
Xiaofeng Zhang
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Submit date:2019/11/01
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Journal article
European Journal of Marketing, 2016,Volume: 50,Issue: 3/4,Page: 464-487
Authors:
Matthew Tingchi Liu
;
Li Yan
;
Ian Phau
;
Andrea Perez
;
Min Teah
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Submit date:2019/11/01
China
Customer Orientation
Services Marketing
Consumer Satisfaction
Role of adaptive selling and customer orientation on salesperson performance: Evidence from two distinct markets of Europe and Asia
Journal article
Journal of Transnational Management, 2016,Volume: 21,Issue: 2,Page: 62-83
Authors:
Kaynak,Erdener
;
Kara,Ali
;
Chow,Clement S.F.
;
Laukkanen,Tommi
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Submit date:2019/08/01
Adaptive selling
cross-country investigation
customer orientation
Finland
Macau
salesperson performance
Role of Adaptive Selling and Consumer Orientation on Salesperson Performance: Evidence from Two Distinct Markets of Europe and Asia
Journal article
Journal of Transnational Management, 2016,Volume: 21,Issue: 2,Page: 62-83
Authors:
Kaynak, E.
;
Kara, A
;
Chow, C.S.F.
;
Laukanen, T.
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Submit date:2019/09/18
Adaptive Selling
Salesperson Performance
Finland
Customer Orientation
Cross-country Investigation
Macau
Motivation of travel agents' customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation
Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
Authors:
Cheris W.C. Chow
;
Jennifer Y.M. Lai
;
Raymond Loi
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Submit date:2019/10/24
Leader-member Exchange
Internal Marketing Orientation
Customer Service Behavior
Organizational Citizenship Behavior
Travel Agent
The Impact of Internal Marketing on Organizational Commitment: The Mediating Roles of Customer Orientation and Internal Communication
Journal article
Euro Asia Journal of Management, 2015,Volume: 25,Issue: 1/2,Page: 3-13
Authors:
MAC, LANCY
;
SHIRLEY, HO KIT IENG
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Submit date:2019/09/10
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation
Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
Authors:
Chow, Cheris W. C.
;
Lai, Jennifer Y. M.
;
Loi, Raymond
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Submit date:2019/10/17
Organizational Citizenship Behavior
Leader-member Exchange
Internal Marketing Orientation
Customer Service Behavior
Travel Agent
Strategic Orientation, Foreign Parent Control, and Differentiation Capability Building of International Joint Ventures in an Emerging Market
Journal article
Journal of International Marketing, 2014,Volume: 22,Issue: 3,Page: 30-49
Authors:
Xiaoyun Chen
;
Alex Xin Chen
;
Kevin Zheng Zhou
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Submit date:2019/11/01
Attention-based View
International Joint Ventures
China
Strategic Orientation
Differentiation Capability