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Gamble more than you want? A study of casino servicescape, perceived control and unplanned gaming behaviors Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 2,Page: 557-574
Authors:  Ying Ho;  Long W. Lam;  Desmond Lam
Favorite  |  View/Download:6/0  |  Submit date:2019/09/18
Perceived Behavioral Control  Casino Servicescape  Unplanned Gaming  
Securing Chinese mass market visitation to Cotai's integrated resorts (IRs): Determinants of gaming and non-gaming attributes that influence IR selection Journal article
TOURISM AND HOSPITALITY RESEARCH, 2019,Volume: 20,Issue: 3,Page: 317-330
Authors:  Glenn McCartney
Favorite  |  View/Download:0/0  |  Submit date:2020/07/14
Integrated Resort Servicescape  The Cotai Strip  Mainland Chinese Visitation  Customer Segmentation  Attraction Attributes  Repeat Patronage  
Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay Journal article
International Journal of Hospitality Management, 2011,Volume: 30,Issue: 3,Page: 558-567
Authors:  Lam L.W.;  Chan K.W.;  Fong D.;  Lo F.
Favorite  |  View/Download:20/0  |  Submit date:2018/10/30
Casinos  Gaming  Macau  Servicescape