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Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees Journal article
International Journal of Hospitality Management, 2019,Volume: 83,Page: 1-10
Authors:  Fiona X. Yang;  Virginia Meng-Chan Lau
Favorite  |  View/Download:9/0  |  Submit date:2019/11/27
Customer Incivility  Burnout  Emotional Intelligence  Customer Orientation  Cooperation  Competition  
Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE Journal article
Journal of Occupational and Organizational Psychology, 2019,Volume: 93,Issue: 2,Page: 381-404
Authors:  Raymond Loi;  Angela J. Xu;  Cheris W.C. Chow;  Wilco W.H. Chan
Favorite  |  View/Download:26/0  |  Submit date:2020/01/08
Customer Participation  Job Crafting  Organization-based Self-esteem  Work-family Enrichment  
Exploring perceived risk in building successful drone food delivery services Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 8,Page: 3249-3269
Authors:  Jinsoo Hwang;  Ja Young (Jacey) Choe
Favorite  |  View/Download:10/0  |  Submit date:2019/09/12
Image  Perceived Risk  Willingness To Pay More  Desire  Drone Food Delivery Services  Intentions To Use  
Agility and resource dependency in ramp-up process of humanitarian organizations Journal article
The International Journal of Logistics Management, 2019,Volume: 30,Issue: 3,Page: 845-862
Authors:  Qing Lu;  Jie Wu;  Mark Goh;  Robert De Souza
Favorite  |  View/Download:7/0  |  Submit date:2020/07/17
Strategic Management  Humanitarian Logistics  Emergency Preparedness  Agility Strategy  Dynamic Capabilities  Resource Dependency  Ramp-up Process  
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite  |  View/Download:17/0  |  Submit date:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite  |  View/Download:8/0  |  Submit date:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
How do cyberspace friendships transition to favorable workplace outcomes?The self-team joint influence Journal article
International Journal of Hospitality Management, 2019
Authors:  Fiona X. Yang;  Wong IpKin Anthony
Favorite  |  View/Download:4/0  |  Submit date:2019/11/13
Cyberspace Friendship  Social Networking Site  Coworker Support  Job Embeddedness  Job Satisfaction  Task Interdependence  
Powered to craft? The roles of flexibility and perceived organizational support Journal article
Journal of business research, 2019,Volume: 104,Page: 61-68
Authors:  Raymond Loi;  Xiaowan Lin;  Alice J.M. Tan
Favorite  |  View/Download:9/0  |  Submit date:2019/12/12
Sense Of Power  Perceived Organizational Support  Job Crafting  Flexibility  
Community-based family-style group homes for children orphaned by AIDS in rural China: An ethnographic investigation Journal article
Health Policy and Planning, 2019,Volume: 30,Issue: 7,Page: 928-937
Authors:  Hong,Yan;  Chi,Peilian;  Li,Xiaoming;  Zhao,Guoxiang;  Zhao,Junfeng;  Stanton,Bonita;  Li,Li
Favorite  |  View/Download:12/0  |  Submit date:2019/06/25
Aids Orphans  Care Arrangements  China  Family Homes  Group Homes  
Pre-migration and post-migration factors associated with mental health in humanitarian migrants in Australia and the moderation effect of post-migration stressors: findings from the first wave data of the BNLA cohort study Journal article
The Lancet Psychiatry, 2019,Volume: 4,Issue: 3,Page: 218-229
Authors:  Chen,Wen;  Hall,Brian J.;  Ling,Li;  Renzaho,Andre MN
Favorite  |  View/Download:11/0  |  Submit date:2019/06/25