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State-of-the-art social customer relationship management Journal article
Asia Pacific Journal of Tourism Research, 2018,Volume: 23,Issue: 5,Page: 423-436
Authors:  Chan,Irene Cheng Chu;  Fong,Davis Ka Chio;  Law,Rob;  Fong,Lawrence Hoc Nang
Favorite | View/Download:19/0 | TC[WOS]:3 TC[Scopus]:5 | Submit date:2019/08/01
Crm  Customer Relationship Management  Review  Social Crm  Social Media  State-of-the-art  
How do I punish the transgressor when I witness an uncivil interaction? Conference paper
Academy of Management Proceedings, Chicago, Illinois, USA, 10-12 Aug 2018
Authors:  Xiaowan Lin;  Raymond C.H. Loi;  Alice J. M. Tan
Favorite | View/Download:19/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/11/14
Aom Annual Meeting Proceedings 2018  Aom Chicago 2018