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Customer misbehavior and store managers' work-to-family enrichment: The moderated mediation effect of work meaningfulness and organizational affective commitment
Raymond Loi1; Angela J. Xu2; Cheris W. C. Chow1; Jonathan M. L. Kwok3
2018
Source PublicationHuman Resource Management
ISSN0090-4848
Volume57Issue:5Pages:1039-1048
Abstract

With the growing research interest in work-family enrichment, this study explores how negative workplace phenomenon affects store managers' experience of work-to-family enrichment. Using two-wave survey data collected from 156 retail store managers who had frequent interactions with customers, we found that customer misbehavior had a negative effect on their work-to-family enrichment through work meaningfulness. Furthermore, store managers' organizational affective commitment acted as an effective buffer on such negative relationship. Our findings thus fill in one missing piece in the current work-family enrichment literature and carry important implications for organizations to help retail store managers attain work meaningfulness and enrich their family life.

KeywordCustomer Misbehavior Organizational Affective Commitment Work-family Enrichment Work Meaningfulness
DOIhttps://doi.org/10.1002/hrm.21883
URLView the original
Indexed BySSCI
Language英语
WOS Research AreaPsychology ; Business & Economics
WOS SubjectPsychology, Applied ; Management
WOS IDWOS:000444949300007
PublisherWILEY PERIODICALS, INC, ONE MONTGOMERY ST, SUITE 1200, SAN FRANCISCO, CA 94104 USA
Fulltext Access
Citation statistics
Cited Times [WOS]:1   [WOS Record]     [Related Records in WOS]
Document TypeJournal article
CollectionDEPARTMENT OF MANAGEMENT AND MARKETING
Corresponding AuthorAngela J. Xu
Affiliation1.University of Macau, Taipa, Macau
2.Jinan University, Guangzhou, China P. R.
3.Hong Kong Polytechnic University, Yau MaTei, Hong Kong
First Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Raymond Loi,Angela J. Xu,Cheris W. C. Chow,et al. Customer misbehavior and store managers' work-to-family enrichment: The moderated mediation effect of work meaningfulness and organizational affective commitment[J]. Human Resource Management,2018,57(5):1039-1048.
APA Raymond Loi,Angela J. Xu,Cheris W. C. Chow,&Jonathan M. L. Kwok.(2018).Customer misbehavior and store managers' work-to-family enrichment: The moderated mediation effect of work meaningfulness and organizational affective commitment.Human Resource Management,57(5),1039-1048.
MLA Raymond Loi,et al."Customer misbehavior and store managers' work-to-family enrichment: The moderated mediation effect of work meaningfulness and organizational affective commitment".Human Resource Management 57.5(2018):1039-1048.
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