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Work-related attitudes and behaviors: Empirical evidence from a casino destination
Li, Jun (Justin)1; Liu, Xiaoming2; Ali, Faizan3
2018-09
Source PublicationJOURNAL OF DESTINATION MARKETING & MANAGEMENT
ISSN2212-571X
Volume9Pages:175-183
Abstract

Gambling is the most viable and sustainable economic development option for many travel destinations and in some countries, gambling is a major economic sector. Gambling is a multibillion dollar business that continues to grow at an exponential rate each year in many countries around the world. However, the rapid growth of gambling poses great challenges for destination operators to maintain workers' positive workplace attitudes and behaviors. This study examines the effects of psychological contract breach (PCB) on the work-related attitudes and behaviors of casino dealers and explores the moderating role of leader-member exchange (LMX) on these relationships. This study also compares the effect of PCB on the turnover intentions of dealers in VIP rooms and mass tables. The findings indicate that: (1) dealers' perceived PCB is negatively related to their work-related attitudes but positively related to turnover intentions; (2) LMX partially moderates the effects of PCB on work related attitudes; and (3) PCB is associated more with turnover intentions of casino dealers who work in the VIP gambling rooms than with those who work at the mass tables. These results offer valuable insights for casino operators to promote managerial efficiency in the workplace.

KeywordPsychological Contract Breach Leader-member Exchange Organizational Citizenship Behavior Organizational Identification Turnover Intentions
DOI10.1016/j.jdmm.2018.01.004
URLView the original
Indexed BySSCI ; SSCI
Language英语
WOS Research AreaSocial Sciences - Other Topics ; Business & Economics
WOS SubjectHospitality, Leisure, Sport & Tourism ; Management
WOS IDWOS:000436916300018
PublisherELSEVIER SCIENCE BV
The Source to ArticleWOS
Fulltext Access
Citation statistics
Cited Times [WOS]:1   [WOS Record]     [Related Records in WOS]
Document TypeJournal article
CollectionDEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Affiliation1.School of Tourism Management,South China Normal University,Higher Education Mega Center,,Guangzhou,510006,China
2.Faculty of Business Administration,University of Macau,,Macau,Macao
3.College of Hospitality & Technology Leadership,University of South Florida Sarasota Manatee,,Sarasota,34243,United States
Recommended Citation
GB/T 7714
Li, Jun ,Liu, Xiaoming,Ali, Faizan. Work-related attitudes and behaviors: Empirical evidence from a casino destination[J]. JOURNAL OF DESTINATION MARKETING & MANAGEMENT,2018,9:175-183.
APA Li, Jun ,Liu, Xiaoming,&Ali, Faizan.(2018).Work-related attitudes and behaviors: Empirical evidence from a casino destination.JOURNAL OF DESTINATION MARKETING & MANAGEMENT,9,175-183.
MLA Li, Jun ,et al."Work-related attitudes and behaviors: Empirical evidence from a casino destination".JOURNAL OF DESTINATION MARKETING & MANAGEMENT 9(2018):175-183.
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