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Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE
Raymond Loi1; Angela J. Xu2; Cheris W.C. Chow1; Wilco W.H. Chan3
2019-08-31
Source PublicationJournal of Occupational and Organizational Psychology
ISSN0963-1798
Other Abstract

Building on work–home resources model, we develop a conceptual model examining jobcrafting as the mediator between perceived customer participation and serviceemployees’ work-to-family enrichment, and organization-based self-esteem (OBSE) asthe moderator on this indirect relationship. Using two-wave survey data collected fromhotel service employees, we found that customer participation can enrich employees’family role through increased cognitive and relational job crafting. In addition, employees’OBSE accentuates the positive linkage between customer participation and employees’relational crafting, and subsequently their work-to-family enrichment. This study makesimportant contributions to extant literature on work-to-family enrichment and jobcrafting as well. It also carries important implications for organizations to supportemployees’ proactive participation in job crafting and enrich employees’ family life.

KeywordCustomer Participation Job Crafting Organization-based Self-esteem Work-family Enrichment
DOIhttps://doi.org/10.1111/joop.12291
Indexed BySSCI
Language英语
WOS Research AreaPsychology ; Business & Economics
WOS SubjectPsychology, Applied ; Management
WOS IDWOS:000484567100001
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Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF MANAGEMENT AND MARKETING
Corresponding AuthorAngela J. Xu
Affiliation1.Department of Management and Marketing, University of Macau, Taipa, Macau
2.School of Management, Jinan University, Guangzhou, China
3.Instituto De Formacao Turistica, Macau, China
First Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Raymond Loi,Angela J. Xu,Cheris W.C. Chow,et al. Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE[J]. Journal of Occupational and Organizational Psychology,2019.
APA Raymond Loi,Angela J. Xu,Cheris W.C. Chow,&Wilco W.H. Chan.(2019).Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE.Journal of Occupational and Organizational Psychology.
MLA Raymond Loi,et al."Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE".Journal of Occupational and Organizational Psychology (2019).
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