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Knowledge Sharing in Cross Functional Virtual Team
Jacky F.L. Hong
Conference Namethe 49th Annual Meeting of the Academy of International Business
Source PublicationProceedings of the 49th Annual Meeting of the Academy of International Business
Conference DateJune 25-28, 2007
Conference PlaceIndianapolis, Indiana, USA

The emergence of cross-functional virtual teams has presented both benefits and challenges to the organizations. However, the unique characteristics of virtual teams make the knowledge sharing among the geographically separated members difficult. This paper attempts to address this issue by looking at how the process of knowledge transfer takes place in a cross-functional virtual team. A case study research is conducted to interview various cross-functional virtual team members in one local subsidiary of a multinational telecommunication corporation as well as its suppliers. The findings indicate that four knowledge sharing mechanisms are being employed, including shared understanding, learning climate, job rotation and coaching. Among them, shared understanding and learning climate are thought to be able to solve the challenge related to the unwillingness among the virtual team members to participate in the knowledge sharing process, whereas coaching and job rotation are argued to be the solutions for the lack of collective competence required for performing the cooperative works. Some practical implications are also suggested for the effective management of cross-functional virtual teams

Fulltext Access
Document TypeConference paper
AffiliationUniversity of Macau
First Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Jacky F.L. Hong. Knowledge Sharing in Cross Functional Virtual Team[C],2007.
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