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Knowledge-Sharing in Cross-Functional Virtual Teams
Jacky F. L Hong1; Sara Vai2
Source PublicationJournal of General Management

The emergence of cross-functional virtual teams has presented both benefits and challenges to organisations. However, the unique characteristics of virtual teams make the sharing of knowledge among the geographically separated members difficult. This paper attempts to address this issue by looking at how the process of knowledge transfer cakes place in a cross-functional virtual team. A case study is conducted to interview various cross-functional virtual team members in one local subsidiary of a multinational telecommunication corporation as well as two of its hardware vendors. The findings indicate that four knowledge-sharing mechanisms are being employed, including shared understanding, learning climate, job rotation and coaching. Among them, shared understanding and learning climate are thought to be able to solve the challenge related to the unwillingness among the virtual team members to participate in the knowledge-sharing process, whereas coaching and job rotation are argued to be the solutions for the lack of collective competence required for performing the co-operative works. Some practical implications are also suggested for the effective management of cross-functional virtual teams.

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Document TypeJournal article
Affiliation1.Faculty of Business Administration, University of Macau, Macau, China
2.Company of Telecomunication of Macau (CTM), Macau, China
First Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Jacky F. L Hong,Sara Vai. Knowledge-Sharing in Cross-Functional Virtual Teams[J]. Journal of General Management,2008,34(2):21-37.
APA Jacky F. L Hong,&Sara Vai.(2008).Knowledge-Sharing in Cross-Functional Virtual Teams.Journal of General Management,34(2),21-37.
MLA Jacky F. L Hong,et al."Knowledge-Sharing in Cross-Functional Virtual Teams".Journal of General Management 34.2(2008):21-37.
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