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Microfinance products and service quality in financial and quasi-financial institutions in China
Sow Hup Chan1; Jason Jianxiong Lin2
2015
Source PublicationStrategic Change
ISSN1086-1718
Volume24Issue:3Pages:267-284
Other Abstract

‘Mystery shopping’ can be a useful diagnostic tool for banking regulators to monitor whether financial and quasi‐financial institutions are operating within the legal regulatory framework, while microfinance service providers can use it to develop innovative yet attractively priced financial products and services.

DOI10.1002/jsc.2008
Indexed BySSCI ; SSCI
Language英语
WOS Research AreaBusiness & Economics
WOS SubjectBusiness, Finance
WOS IDWOS:000218229200004
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Cited Times [WOS]:5   [WOS Record]     [Related Records in WOS]
Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF MANAGEMENT AND MARKETING
Affiliation1.Faculty of Business Administration , University of Macau , Macau , China
2.Tongshang Rural Commercial Bank, Huainan, Peoples R China
First Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Sow Hup Chan,Jason Jianxiong Lin. Microfinance products and service quality in financial and quasi-financial institutions in China[J]. Strategic Change,2015,24(3):267-284.
APA Sow Hup Chan,&Jason Jianxiong Lin.(2015).Microfinance products and service quality in financial and quasi-financial institutions in China.Strategic Change,24(3),267-284.
MLA Sow Hup Chan,et al."Microfinance products and service quality in financial and quasi-financial institutions in China".Strategic Change 24.3(2015):267-284.
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