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Socio-cultural dynamics, entrepreneurial values and client-provider partnerships in the outsourcing industry
Joseph A. Sy-Changco1; Chito F. Agapito2; Ramendra Singh2
2013-04-30
Source PublicationThe Process of Internationalization in Emerging SMEs and Emerging Economies
PublisherEDWARD ELGAR PUBLISHING LTD, GLENSANDA HOUSE, MONTPELLIER PARADE, CHELTENHAM GL50 1UA, GLOS, ENGLAND
Pages281-302
Other Abstract

The phenomenon of outsourcing largely arises from overlapping economic and social spaces. Morrison (2001) defines these “spaces” as the available “environmental resources” and “inherited entrepreneurial values and traditions” enabling business start-up. From the globalization point of view, the wave of innovations took two directions: (1) from the “center” (the United States, Europe and other first world economies) to the “periphery” (the third world countries); or (2) from the periphery to the center (Inda and Rosaldo 2002). This research looks at the interaction of these two waves by trying to understand the influences of business process outsourcing (BPO) entrepreneurship emerging from a third world country – the Philippines – to the first world economies. Examples include medical and legal transcription services, software and animation, and call centers from the Philippines servicing United States’ and European clients. More specifically, in this chapter, we probe the unique aspects of culture and society in the provider’s local environment, and study how the characteristics of the provider’s services are related to its socio-cultural environment, which is dynamically changing. Therefore, the two main objectives of this study are to show how location-related preferences can matter in the offshore outsourcing decisions of the clients, and to map the concordance between the socio-cultural dynamics of the BPO entrepreneurs’ local environment with the international clients’ expectations from their service providers.

DOIhttps://doi.org/10.4337/9781781003190
Language英语
ISBN9781781003183
WOS IDWOS:000323542300012
WOS SubjectBusiness ; Economics
WOS Research AreaBusiness & Economics
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Document TypeBook chapter
专题Faculty of Business Administration
DEPARTMENT OF MANAGEMENT AND MARKETING
Affiliation1.Univ Macau, Fac Business Adm, Macao, Peoples R China
2.Indian Inst Management, Kolkata 700027, W Bengal, India
First Author AffilicationUniversity of Macau
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Joseph A. Sy-Changco,Chito F. Agapito,Ramendra Singh. Socio-cultural dynamics, entrepreneurial values and client-provider partnerships in the outsourcing industry:EDWARD ELGAR PUBLISHING LTD, GLENSANDA HOUSE, MONTPELLIER PARADE, CHELTENHAM GL50 1UA, GLOS, ENGLAND,2013:281-302.
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