How To Solve Inter-Client Conflicts In Service Encounters? | |
Xuehua Wang1; Cheris W.C. Chow2![]() | |
2014 | |
Conference Name | ANZMAC Annual Conference 2014 |
Source Publication | ANZMAC 2014 Proceedings |
Pages | 1470 |
Conference Date | December 1-3, 2014 |
Conference Place | Brisbane, Australia |
Abstract | Drawing upon Interpersonal circumplex model, complementarity concept, and justice theories; the current research is able to provide insights and implications to the service literature by uncovering the mechanism about how to solve inter-client conflicts; thus speeding up the service recovery process and increase customer satisfaction in service encounters. |
Language | 英语 |
Fulltext Access | |
Document Type | Conference paper |
Collection | DEPARTMENT OF MANAGEMENT AND MARKETING |
Affiliation | 1.Shanghai University of Finance and Economics 2.University of Macau |
Recommended Citation GB/T 7714 | Xuehua Wang,Cheris W.C. Chow,Siu Fong Isabel Fu. How To Solve Inter-Client Conflicts In Service Encounters?[C],2014:1470. |
Files in This Item: | There are no files associated with this item. |
Items in the repository are protected by copyright, with all rights reserved, unless otherwise indicated.
Edit Comment