| How To Solve Inter-Client Conflicts In Service Encounters? | |
Xuehua Wang1; Cheris W.C. Chow2 ; Siu Fong Isabel Fu2
| |
| 2014 | |
| Conference Name | ANZMAC Annual Conference 2014 |
| Source Publication | ANZMAC 2014 Proceedings |
| Pages | 1470 |
| Conference Date | December 1-3, 2014 |
| Conference Place | Brisbane, Australia |
| Abstract | Drawing upon Interpersonal circumplex model, complementarity concept, and justice theories; the current research is able to provide insights and implications to the service literature by uncovering the mechanism about how to solve inter-client conflicts; thus speeding up the service recovery process and increase customer satisfaction in service encounters. |
| Language | 英语 |
| Fulltext Access | |
| Document Type | Conference paper |
| Collection | DEPARTMENT OF MANAGEMENT AND MARKETING |
| Affiliation | 1.Shanghai University of Finance and Economics 2.University of Macau |
| Recommended Citation GB/T 7714 | Xuehua Wang,Cheris W.C. Chow,Siu Fong Isabel Fu. How To Solve Inter-Client Conflicts In Service Encounters?[C],2014:1470. |
| Files in This Item: | There are no files associated with this item. | |||||
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