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Managers' Work-to-Family Enrichment: The Role of Customer Misbehavior and Work Meaningfulness
Loi, Roymond1; Xu, Anglea J.1; Chow, Cheris W.C.1; Kwok, Man Lung Jonathan2
2016
Conference Name76th Annual Meeting of the Academy of Management
Source Publication2016 Academy of Management Proceedings
Volume2016
Issue1
Conference DateAugust 5-9, 2016
Conference PlaceAnaheim, California, United States
Abstract

With the growing research interest in work-family enrichment, this study explores how negative workplace phenomenon affects managers' experience of work-to-family enrichment. Using two-wave survey data collected from 156 retail store managers who had frequent interactions with customers, we found that customer misbehavior had a negative effect on managers' work-to-family enrichment owing to their reduced work meaningfulness. Furthermore, managers' affective commitment acted as an effective buffer on such negative relationship. Our findings thus fill in the missing piece in current work-family enrichment literature and carry important implications for organizations to help managers attain work meaningfulness and enrich their family life.

KeywordCustomer Misbehavior Work Meaningfulness Work-family Enrichment
DOIhttps://doi.org/10.5465/ambpp.2016.10839abstract
Language英语
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Document TypeConference paper
CollectionFaculty of Business Administration
DEPARTMENT OF MANAGEMENT AND MARKETING
Affiliation1.University of Macau
2.Hong Kong Polytechnic University
First Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Loi, Roymond,Xu, Anglea J.,Chow, Cheris W.C.,et al. Managers' Work-to-Family Enrichment: The Role of Customer Misbehavior and Work Meaningfulness[C],2016.
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