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The effect of on-site experience and place attachment on loyalty: Evidence from Chinese tourists in a hot-spring resort
Xiaoming Liu1; Yi Fu1; Jun Li2
2019
Source PublicationInternational Journal of Hospitality & Tourism Administration
ISSN1525-6480
Volume20Issue:1Pages:75-100
Abstract

As an antecedent of place attachment, on-site experience plays a key role in obtaining customer loyalty in the context of a hotspring resort operation. However, few studies have addressed the consequences of on-site experience in terms of its components and examined empirically the relationship between onsite experience and place attachment. This study was focused on ascertaining the dimensions of on-site experience and examining the relationship between on-site experience and loyalty through place attachment. A conceptualization of onsite experience is proposed, with three dimensions: environmental experience, on-site self-related experience, and on-site social interaction. The results revealed interesting relationships between components of on-site experience and place attachment. Finally, managerial implications of the results are discussed for managers of hot-spring resorts.

KeywordHot-spring Resort On-site Experience Place Attachment Pls Path Modeling Loyalty
DOIhttps://doi.org/10.1080/15256480.2017.1359730
Indexed BySSCI ; SSCI
Language英语
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:000469871100004
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Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorYi Fu
Affiliation1.Faculty of Business Administration, University of Macau, Macau, China
2.School of Tourism Management, South China Normal University, Guangzhou, China
First Author AffilicationFaculty of Business Administration
Corresponding Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Xiaoming Liu,Yi Fu,Jun Li. The effect of on-site experience and place attachment on loyalty: Evidence from Chinese tourists in a hot-spring resort[J]. International Journal of Hospitality & Tourism Administration,2019,20(1):75-100.
APA Xiaoming Liu,Yi Fu,&Jun Li.(2019).The effect of on-site experience and place attachment on loyalty: Evidence from Chinese tourists in a hot-spring resort.International Journal of Hospitality & Tourism Administration,20(1),75-100.
MLA Xiaoming Liu,et al."The effect of on-site experience and place attachment on loyalty: Evidence from Chinese tourists in a hot-spring resort".International Journal of Hospitality & Tourism Administration 20.1(2019):75-100.
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