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Relationships Among Burnout, Job Satisfaction, and Turnover of Casino Employees in Macau
SOW HUP CHAN1; YIM KING PENNY WAN2; OI MEI KUOK1
2015
Source PublicationJOURNAL OF HOSPITALITY MARKETING & MANAGEMENT
ISSN1936-8623
Volume24Issue:4Pages:345-374
Abstract

This study assessed the level of casino employees' burnout and the relationships between burnout and demographic and work characteristics, burnout and turnover intention (TI), and burnout and job satisfaction (JS). Quantitative surveys with 391 employees from six major casinos in Macau were conducted. Findings reveal that casino employees were moderately exhausted. Gender, age, marital status, length in the profession, shift work, and job position are associated with burnout. Emotional exhaustion, depersonalization, and JS are associated with TI. Burnout contributes to the TI significantly, and it negatively affects JS. Management could pay more attention to emotions and work stress experienced by employees, improve workload and scheduling, and provide opportunities for all employees to channel their emotions. Management should instill in employees a sense of belonging through more open, frequent, and clear communication regarding personal performance.

KeywordBurnout Demographics Exhaustion Job Satisfaction Macau China Turnover
DOIhttps://doi.org/10.1080/19368623.2014.911712
Indexed BySSCI
Language英语
WOS Research AreaBusiness & Economics ; Social Sciences - Other Topics
WOS SubjectBusiness ; Hospitality, Leisure, Sport & Tourism ; Management
WOS IDWOS:000354253100001
PublisherROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, 2-4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND
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Cited Times [WOS]:16   [WOS Record]     [Related Records in WOS]
Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF MANAGEMENT AND MARKETING
Corresponding AuthorSOW HUP CHAN
Affiliation1.Faculty of Business Administration, University of Macau, Macau, China
2.Institute for Tourism Studies, Colina de Mong-Ha, Macau, China
First Author AffilicationFaculty of Business Administration
Corresponding Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
SOW HUP CHAN,YIM KING PENNY WAN,OI MEI KUOK. Relationships Among Burnout, Job Satisfaction, and Turnover of Casino Employees in Macau[J]. JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT,2015,24(4):345-374.
APA SOW HUP CHAN,YIM KING PENNY WAN,&OI MEI KUOK.(2015).Relationships Among Burnout, Job Satisfaction, and Turnover of Casino Employees in Macau.JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT,24(4),345-374.
MLA SOW HUP CHAN,et al."Relationships Among Burnout, Job Satisfaction, and Turnover of Casino Employees in Macau".JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT 24.4(2015):345-374.
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