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The interactive effect of LMX and LMX differentiation on followers’ job burnout: Evidence from tourism industry in Hong Kong
Jennifer Y. M. Lai; Cheris W. C. Chow; Raymond Loi
2018
Source PublicationINTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT
ISSN0958-5192
Volume29Issue:12Pages:1972-1998
Abstract

Building on the conservation of resources theory, we posit that leader–member exchange (LMX) serves as a valued resource to reduce followers’ job burnout. Informed by the theoretical arguments of reference group theory and norm of equality, we further propose two sets of competing hypotheses to test whether LMX differentiation within teams enhances or dampens the effect of LMX on relieving job burnout. Using a sample of 288 travel agents in Hong Kong, we find a negative relationship between LMX and emotional exhaustion. In support of the prediction of norm of equality, the results show that the negative relationships between LMX and emotional exhaustion and between LMX and diminished sense of personal accomplishment were stronger when LMX differentiation was low. Implications for theory and managerial practice and future research directions are discussed.

KeywordLeader-member Exchange Job Resource Leader-member Exchange Differentiation Job Burnout
DOIhttps://doi.org/10.1080/09585192.2016.1216875
Indexed BySSCI ; SSCI
Language英语
WOS Research AreaBusiness & Economics
WOS SubjectManagement
WOS IDWOS:000445489700005
PublisherROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, 2-4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND
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被引频次[WOS]:3   [WOS记录]     [WOS相关记录]
Document TypeJournal article
专题DEPARTMENT OF MANAGEMENT AND MARKETING
Corresponding AuthorJennifer Y. M. Lai
AffiliationFaculty of Business Administration, Department of Management and Marketing, University of Macau, Taipa, Macau
First Author AffilicationFaculty of Business Administration
Corresponding Author AffilicationFaculty of Business Administration
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Jennifer Y. M. Lai,Cheris W. C. Chow,Raymond Loi. The interactive effect of LMX and LMX differentiation on followers’ job burnout: Evidence from tourism industry in Hong Kong[J]. INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT,2018,29(12):1972-1998.
APA Jennifer Y. M. Lai,Cheris W. C. Chow,&Raymond Loi.(2018).The interactive effect of LMX and LMX differentiation on followers’ job burnout: Evidence from tourism industry in Hong Kong.INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT,29(12),1972-1998.
MLA Jennifer Y. M. Lai,et al."The interactive effect of LMX and LMX differentiation on followers’ job burnout: Evidence from tourism industry in Hong Kong".INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT 29.12(2018):1972-1998.
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