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Understanding the link between communication satisfaction, perceived justice and organizational citizenship behavior
Chan, Sow Hup Joanne1; Lai, Ho Yan Isabella2
2017-01
Source PublicationJOURNAL OF BUSINESS RESEARCH
ISSN0148-2963
Volume70Pages:214-223
Abstract

This study broadens the application of the justice and OCB concepts beyond pay and job satisfaction to capture previously uninvestigated effects by examining the link between communication satisfaction (CS), perceived justice, and organizational citizenship behaviors (OCB) among Chinese employees. We predict perceived justice will mediate the relationship between CS and OCB. We also predict CS will mediate the relationship between perceived justice and OCB. Quantitative analyses were used to analyze the relationships. FsQCA was used as an additional technique to test the mediating effect. Results show that OCB were influenced by CS and perceived justice. CS is a mediator between perceived justice and OCB. Perceived justice is not a mediator between CS and OCB. The finding points to the need for enhancing communication practices and creating a fair working environment in order to encourage discretionary behaviors. Theoretical and practical implications are discussed along with the limitations. (C) 2016 Elsevier Inc. All rights reserved.

KeywordCommunication Satisfaction Human Resources Justice Perceptions Macau Organizational Citizenship Behaviors
DOI10.1016/j.jbusres.2016.08.017
URLView the original
Indexed BySSCI ; SSCI
Language英语
WOS Research AreaBusiness & Economics
WOS SubjectBusiness
WOS IDWOS:000388053500024
PublisherELSEVIER SCIENCE INC
The Source to ArticleWOS
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被引频次[WOS]:13   [WOS记录]     [WOS相关记录]
Document TypeJournal article
专题DEPARTMENT OF MANAGEMENT AND MARKETING
Corresponding AuthorChan, Sow Hup Joanne
Affiliation1.Faculty of Business Administration, University of Macau, Macau, PR China
2.Human Resources Office, University of Macau, Macau, PR China
First Author AffilicationFaculty of Business Administration
Corresponding Author AffilicationFaculty of Business Administration
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Chan, Sow Hup Joanne,Lai, Ho Yan Isabella. Understanding the link between communication satisfaction, perceived justice and organizational citizenship behavior[J]. JOURNAL OF BUSINESS RESEARCH,2017,70:214-223.
APA Chan, Sow Hup Joanne,&Lai, Ho Yan Isabella.(2017).Understanding the link between communication satisfaction, perceived justice and organizational citizenship behavior.JOURNAL OF BUSINESS RESEARCH,70,214-223.
MLA Chan, Sow Hup Joanne,et al."Understanding the link between communication satisfaction, perceived justice and organizational citizenship behavior".JOURNAL OF BUSINESS RESEARCH 70(2017):214-223.
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