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The mediating role of communication satisfaction in relational demography – a study in Macao, SAR context
Ka Wai Chan; Jia Jun Wu
2009
Source PublicationASIA PACIFIC BUSINESS REVIEW
ISSN1743-792X
Volume15Issue:4Pages:547-564
Abstract

Although demographic diversity has been found to increase interpersonal attraction and trust, some research has suggested that the effect is only temporary. This study investigates the mechanism of relational demography on supervisor satisfaction by examining the mediating role of an underlying attribute - communication satisfaction. The results demonstrate that communication satisfaction fully mediates the relationship between hometown diversity and satisfaction with a supervisor. Hometown diversity acts as a stepping stone to increase satisfaction at the beginning of the relationship. However, in the long run, communication satisfaction, which serves as a deep-level factor, increases satisfaction with supervisor. Implications are discussed.

KeywordAge Diversity Communication Satisfaction Gender Diversity Hometown Diversity Relational Demography Satisfaction With Supervisor
DOIhttp://dx.doi.org/ 10.1080/13602380902844498
Indexed BySSCI ; SSCI
Language英语
WOS Research AreaBusiness & Economics
WOS SubjectBusiness ; Management
WOS IDWOS:000207913400005
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Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF MANAGEMENT AND MARKETING
Corresponding AuthorKa Wai Chan
AffiliationUniversity of Macau, Macau
First Author AffilicationUniversity of Macau
Corresponding Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Ka Wai Chan,Jia Jun Wu. The mediating role of communication satisfaction in relational demography – a study in Macao, SAR context[J]. ASIA PACIFIC BUSINESS REVIEW,2009,15(4):547-564.
APA Ka Wai Chan,&Jia Jun Wu.(2009).The mediating role of communication satisfaction in relational demography – a study in Macao, SAR context.ASIA PACIFIC BUSINESS REVIEW,15(4),547-564.
MLA Ka Wai Chan,et al."The mediating role of communication satisfaction in relational demography – a study in Macao, SAR context".ASIA PACIFIC BUSINESS REVIEW 15.4(2009):547-564.
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