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Model of Emotional Intelligence and Conflict Management strategies: A study in Seven Countries
M. Afzalur Rahim1; Clement Psenicka2; Panagiotis Polychroniou3; Jing-Hua Zhao4; Chun-Sheng Yu5; Kawai Anita Chan6; Kwok Wai Yee Susana7; Maria G. Alves8; Chang-Won Lee9; Md. Sahidur Rahman10; Shameema Ferdausy10; Rene van Wyk11
2002
Source PublicationThe International Journal of Organizational Analysis
ISSN1055-3185
Volume10Issue:4Pages:302-326
Abstract

The study investigated the relationships of the five dimensions of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills of supervisors to subordinates' strategies of handling conflict: problem solving and bargaining. Data (N = 1,395) for this study were collected with questionnaires from MBA students in seven countries (U.S., Greece, China, Bangladesh, Hong Kong and Macau, South Africa, and Portugal). Psychometric properties of the measures were tested and improved with exploratory and confirmatory factor analysis and analysis of indicator and internal consistency reliabilities, and the hypotheses were tested with a structural equations model for each country. Results in the U.S. and in the combined sample provided support for the model which suggests that self-awareness is positively associated with self-regulation, empathy, and social skills; self regulation is positively associated with empathy and social skills; empathy and social skills are positively associated with motivation; which in turn, is positively associated with problem solving strategy and negatively associated with bargaining strategy. Differences among countries in these relationships are noted and implications for organizations discussed.

KeywordEmotional Intelligence Conflict Management Cross-cultural
DOIhttp://doi.org/10.1108/eb028955
Language英语
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Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF MANAGEMENT AND MARKETING
Affiliation1.Center for Advanced Studies in Management
2.Youngstown State University
3.Athens University of Economics and Business
4.Shandong University, China
5.University of Houston, Victoria
6.University of Macau, Macau via Hong Kong
7.Chinese University of Hong Kong
8.ISCTE, Portugal
9.Hansung University, South Korea
10.University of Chittagong, Bangladesh
11.University of Pretoria, South Africa
Recommended Citation
GB/T 7714
M. Afzalur Rahim,Clement Psenicka,Panagiotis Polychroniou,et al. Model of Emotional Intelligence and Conflict Management strategies: A study in Seven Countries[J]. The International Journal of Organizational Analysis,2002,10(4):302-326.
APA M. Afzalur Rahim.,Clement Psenicka.,Panagiotis Polychroniou.,Jing-Hua Zhao.,Chun-Sheng Yu.,...&Rene van Wyk.(2002).Model of Emotional Intelligence and Conflict Management strategies: A study in Seven Countries.The International Journal of Organizational Analysis,10(4),302-326.
MLA M. Afzalur Rahim,et al."Model of Emotional Intelligence and Conflict Management strategies: A study in Seven Countries".The International Journal of Organizational Analysis 10.4(2002):302-326.
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