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Adoption of Near Field Communication in hotel industry based on risk perspectives and individual characteristics
Sam,K. M.1; Chatwin,C. R.2
Conference NameIEEE International Conference on Industrial and Engineering Management
Source PublicationIEEE International Conference on Industrial Engineering and Engineering Management
Conference Date2016-December 4-7
Conference PlaceBali, Indonesia

The emergence of the mobile phone has created great opportunities for businesses, especially those providing services to customers. Hotels are very important to a country as they provide accommodation to travelers. Better services attract more hotel customers. With the advent of NFC, a wireless mobile technology, hotel customers can use NFC to get hotel services efficiently. Previous studies found that risk and users' individual characteristics are very important in analyzing the adoption of Internet communication technologies. This paper presents a quantitative study on hotel customers' adoption of Near Field Communications (NFC) based on six dimensions of risk perspectives and individual characteristics. The results can provide useful indicators for the hotel industry to utilize NFC for a more productive business.

KeywordAdoption Of Nfc Face Consciousness Near Field Communication Perceived Risk Risk Aversion
URLView the original
Indexed ByCPCI
WOS Research AreaOperations Research & Management Science ; Engineering ; Business & Economics
WOS SubjectEngineering, Industrial ; Management ; Operations Research & Management Science
WOS IDWOS:000392208100053
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Cited Times [WOS]:0   [WOS Record]     [Related Records in WOS]
Document TypeConference paper
Affiliation1.Department of Accounting and Information Management,University of Macau,,Macao
2.Department of Engineering and Design,University of Sussex,,Brighton,United Kingdom
First Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Sam,K. M.,Chatwin,C. R.. Adoption of Near Field Communication in hotel industry based on risk perspectives and individual characteristics[C],2016:257-261.
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