UM
Consumers’ perceptions about pharmaceutical care provided by community pharmacists in China in relation to over-the-counter drugs: A qualitative study
Chen,Hong1; Ung,Carolina Oi Lam1; Chi,Peilian1; Wu,Jihong2; Tang,Daisheng3; Hu,Hao1
2019-05-18
Source PublicationInquiry (United States)
ISSN00469580
Volume55
AbstractWhile patient-centered care is highly anticipated nowadays, investigation of consumers’ perceptions and expectations about pharmacist’s pharmaceutical care when providing over-the-counter (OTC) drugs is sparse. This article aimed to explore consumers’ perceptions regarding the pharmaceutical care that community pharmacists provide in relation to OTC drugs. Semistructured interviews were conducted with consumers recruited (N = 97) in Yinchuan City, China. The 4 main themes that emerged were expectations on pharmaceutical care, attitude toward pharmacist’s competence, experience of self-medication, and suggestions for improving pharmaceutical care. Most participants had high expectations on community pharmacists to recommend the right medicines, to advise them about the effective use of drug, to advise them about the safe use of drug, and to recommend economic drugs. However, their previous experiences at community pharmacy were far from satisfaction reportedly, leading to a general distrust in pharmacist’s certification and qualification, knowledge, communication skills, and attitude. As a result, the participants turned to self-medication based on their personal experiences, their relatives’ experiences, the information on drug label, and the information distributed in the mass media. Realizing the need to improve pharmaceutical care, the participants also made improvement suggestions specific to community pharmacist, community pharmacy, and the government.
KeywordChina Community pharmacist Community pharmacy Consumer Pharmaceutical care Qualitative
DOI10.1177/0046958018793292
URLView the original
Language英语
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Document TypeJournal article
CollectionUniversity of Macau
Corresponding AuthorHu,Hao
Affiliation1.University of Macau,Macao
2.University of Electronic Science and Technology of China,Chengdu,China
3.Beijing Jiaotong University,China
First Author AffilicationUniversity of Macau
Corresponding Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Chen,Hong,Ung,Carolina Oi Lam,Chi,Peilian,et al. Consumers’ perceptions about pharmaceutical care provided by community pharmacists in China in relation to over-the-counter drugs: A qualitative study[J]. Inquiry (United States),2019,55.
APA Chen,Hong,Ung,Carolina Oi Lam,Chi,Peilian,Wu,Jihong,Tang,Daisheng,&Hu,Hao.(2019).Consumers’ perceptions about pharmaceutical care provided by community pharmacists in China in relation to over-the-counter drugs: A qualitative study.Inquiry (United States),55.
MLA Chen,Hong,et al."Consumers’ perceptions about pharmaceutical care provided by community pharmacists in China in relation to over-the-counter drugs: A qualitative study".Inquiry (United States) 55(2019).
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