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Knowledge-empowered automated negotiation system for e-Commerce
Yan Zhuang1; Simon Fong1; Meilin Shi2
2008-11
Source PublicationKnowledge and Information Systems
ISSN0219-1377
Volume17Issue:2Pages:167-191
Abstract

This paper focuses on knowledge empowered automated negotiation systems for buyer-centric multi-bilateral multi-attribute e-Procurement. We propose two knowledge empowered models, namely KERM and KACM. KERM is used for the buyer to determine a list of suppliers which are the best qualified candidates to negotiate with. The use of knowledge features largely in the model, which incorporates both the buyer's and supplier's profiles in evaluating a quote. Historical trade records of a supplier contribute to the supplier's profile credit and therefore the rank of the supplier's quote. KERM also allows the flexibility to assign appropriate weights, based on buyer's interests, to each knowledge factor affecting the overall evaluation result of a quote. The resulted list of quotes of high rank is believed to produce satisfactory negotiation result for the buyer. KACM enables an automated concession process, while at the same time facilitates a flexible negotiation via the use of concept switch and tagged rules. Different from other negotiation models, KACM emphasizes the utilization of knowledge originated from the historical negotiation data in estimating and fine-tuning the negotiation parameters, for improving the performance of automated negotiation. Graph results show that our software prototype system makes significant improvement in the satisfaction level of negotiation results. © Springer-Verlag London Limited 2008.

KeywordAutomated Negotiation E-commerce Knowledge Management
DOIhttps://doi.org/10.1007/s10115-007-0119-x
URLView the original
Indexed BySCI
Language英语
WOS Research AreaComputer Science
WOS SubjectComputer Science, Artificial Intelligence ; Computer Science, Information Systems
WOS IDWOS:000261036300002
PublisherSPRINGER LONDON LTD, 236 GRAYS INN RD, 6TH FLOOR, LONDON WC1X 8HL, ENGLAND
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Citation statistics
Cited Times [WOS]:11   [WOS Record]     [Related Records in WOS]
Document TypeJournal article
CollectionDEPARTMENT OF COMPUTER AND INFORMATION SCIENCE
Corresponding AuthorYan Zhuang; Simon Fong
Affiliation1.Faculty of Science and Technology, University of Macau, Macau, China
2.Department of Computer Science and Technology, Tsinghua University, Beijing, China
First Author AffilicationFaculty of Science and Technology
Corresponding Author AffilicationFaculty of Science and Technology
Recommended Citation
GB/T 7714
Yan Zhuang,Simon Fong,Meilin Shi. Knowledge-empowered automated negotiation system for e-Commerce[J]. Knowledge and Information Systems,2008,17(2):167-191.
APA Yan Zhuang,Simon Fong,&Meilin Shi.(2008).Knowledge-empowered automated negotiation system for e-Commerce.Knowledge and Information Systems,17(2),167-191.
MLA Yan Zhuang,et al."Knowledge-empowered automated negotiation system for e-Commerce".Knowledge and Information Systems 17.2(2008):167-191.
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